Junior Salesforce Administrator

Paragon Skills; Bristol; Remote; GBP 35,000 - 40,000; Full time

Job summary

A leading company is seeking a Junior Salesforce Administrator to enhance their Sales Optimization function. This remote role involves providing support for Salesforce, ensuring data integrity, and assisting with user training. Ideal for individuals eager to advance in Salesforce administration with ample growth opportunities.

Benefits

25 days annual leave

Paid volunteering leave

Perkbox lifestyle benefits

Recognition and long service awards

Income protection and Life Assurance

Qualifications

• Minimum 2 years experience working with Salesforce.
• Familiarity with Salesforce Lightning Experience required.
• Motivation to pursue Salesforce Administrator certification.

Responsibilities

• Provide first-line support to Salesforce users.
• Assist with user onboarding and training.
• Implement data entry standards and best practices.

Skills

Attention to detail

Problem-solving

Effective communication

Tools

Salesforce

Job description

Knovia is an evolving group of best-in-class education businesses that build professional capabilities, operating in chosen sectors that make a real impact, including Paragon Skills, Shaping Lives, Tempdent and Babington.

Our principles and core values demonstrate our impact of being at the forefront of building the capability of individuals, providing them with the skills to be productive and deliver a better service to advance their careers.

We have a great opportunity to expand our Knovia Sales Optimisation function and appoint a Junior Salesforce Administrator to assist in ensuring high-quality Salesforce data governance.

Position:

Location: Remote

Salary: £35,000 - 40,000 (DOE)

Contract Type: Permanent - Full time (36.5 hours per week)

We are looking for a Junior Salesforce Administrator to join our growing Sales Optimisation team, and support with the day-to-day operation, maintenance, and improvement of the Salesforce platform.

This role will report into our Head of Sales Optimisation and assist in ensuring high-quality data governance, delivering responsive support to users, maintaining data integrity, and performing minor system configurations.

Role Responsibilities

• Provide first-line support to Salesforce users, resolving tickets and queries in a timely manner
• Assist with user onboarding and training to ensure efficient and effective use of Salesforce
• Support the marketing team to optimise the use of the system and data
• Create and maintain user documentation, guides, and FAQs
• Complete regular data import and update activities
• Implement and monitor data entry standards and best practices
• Work closely with stakeholders to gather feedback and suggest enhancements to Salesforce processes
• Assist in documenting business requirements and contributing to ongoing CRM improvements
• Adhere to all internal information security policies, GDPR legislation and Data Protection policies
• Regularly review own performance and maintain own CPD record
• Proactively promote and safeguard the welfare of children and young people you are responsible for or come into contact with
  
  

Requirements:

What we need from you:

• Minimum 2 years' experience working with Salesforce in an administrative or support capacity
• Familiarity with Salesforce Lightning Experience
• Strong attention to detail, particularly in managing and maintaining data quality
• Effective communicator with excellent problem-solving skills
• Ability to prioritise tasks and work independently under guidance
• Desire and motivation to pursue Salesforce Administrator certification
  
  

Our ideal candidate will have hands-on experience working with Salesforce and a strong desire to achieve Salesforce certification in the near future, so if that is you please apply today!

Other information:

This role is ideal for someone looking to develop a long-term career in Salesforce administration. The successful candidate will be supported in working towards certification and gaining broader experience in system development and project delivery.

We have a number of benefits available as part of our "Handpicked for me" colleagues, as well as our standard benefits including;

• 25 days annual leave - increasing with length of service and a holiday purchase scheme and 8 Public Bank Holidays
• Up to 3 days of paid volunteering leave and corporate conscience initiatives
• Perkbox – a suite of lifestyle benefits and wellness tools
• Recognition and long service awards to celebrate our colleagues’
• Income protection and Life Assurance
  
  

We are a Disability Confident Employer and have a guaranteed interview scheme in place to ensure that nobody is overlooked or discriminated against because of their disability. If you meet the minimum criteria when you apply and you have informed us in your application that you have a disability, you will be guaranteed an interview for that role.

To promote and maintain an inclusive working environment, as part of your application process we will ask you to share data on certain characteristics. These answers will not form part of the selection and recruitment process and will not be shared with anyone outside of the People Team.

Knovia is committed to the safeguarding and wellbeing of our learners and colleagues and we implement robust safer recruitment practices to support this. Dependant on the role you are applying for, we may undertake a number of necessary checks to confirm you are suitable to work with children and vulnerable adults, which may include a Disclosure and Barring Service check. We are also committed to promoting equality and inclusion throughout our colleague and learner populations.

We will be reviewing applicants for this role on a regular basis, therefore the vacancy may close earlier than anticipated so please apply early to avoid missing out!