Junior Sales Account Executive

Anytime; Witham St Hughs; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading technology service provider is seeking a Small Business Sales Account Executive in the UK. The role involves regular customer interactions to retain clients and uncover additional needs. Successful candidates will demonstrate strong communication skills, attention to detail, and a background in sales or customer service. This position offers flexible hybrid working with competitive benefits, including 33 days holiday and professional development sponsorship.

Benefits

Flexible working options

33 days holiday

Enhanced family friendly benefits

Paid days for volunteering

Staff Reward Scheme

Pension scheme

Life assurance

Professional development sponsorship

Employee Assistance Programme

Mental health support

Cycle2work scheme

Discounted Gym Membership

Eye care vouchers

Free flu vaccinations

Employee social events

Employee discounts

Qualifications

• Strong customer relationship management ability.
• Curiosity and tenacity in uncovering client needs.
• Experience in sales or customer service environments.

Responsibilities

• Interact regularly with current clients to retain and upgrade services.
• Log all activities in CRM system accurately.
• Communicate effectively with management about client pipeline.

Skills

Customer service skills

Communication skills

Attention to detail

CRM system experience

B2B/B2C experience

Team player

Outgoing personality

Tools

Microsoft Office

Custom CRM system (Radius)

Job description

About Us

With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.

Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion. Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.

At Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated. We draw on the richness of our differences across age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, and beliefs because we know that our collective strength lies in our diversity. Here, your individuality drives our shared success, and we actively encourage you to bring your whole self to Apogee.

Please take the time to look at our excellent Trustpilot reviews. We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service.

Job Details

As an Small Business Sales Account Executive your role is to have regular & scheduled customer service interaction with your current clients. Your aim is to retain these clients whilst uncovering any additional needs they might have, which may include upgrades to hardware.

Your role involves using a variety of methods to contact your clients to manage their account with us and to ensure they receive the best customer service we can offer. Much of your time will be calling your current client list performing customer service tasks and discussing upgrades.

You will be tenacious and curious in your approach by asking questions to discover whether their current contract meets their needs currently, and what potentially we could help them with in the future. You will use our own custom-made CRM system (Radius) to log all your activity and progress with each customer, recording all information gathered accurately and in a timely manner. You will communicate with your manager on all pipeline and forecast monthly deals/upgrades.

For roles with office-based hybrid working: A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week.

Skills And Experience Required

• You will be responsible for contacting a base of current clients on a scheduled basis. Delivering a conversation on our range of products and services on the phone and Teams.
• Completing tasks and projects assigned within time frames set.
• Providing quality customer service at all times.
• Feeding back to management all activity, pipeline and forecasting.
• Growing your base of customers with new business activities.
• A naturally curious, tenacious and outgoing personality.
• A confident communicator with the ability to talk with people of all levels.
• Great attention to detail with high levels of accuracy.
• A background in a B2B / B2C / Sales or within a Customer Service focused environment is desired.
• Passionate about your own learning and development.
• Experience with CRM systems and proficiency in Microsoft Office applications.
• A competitive team player whilst having the ability to work as an individual.

Benefits

• Flexible working options
• 33 days holiday including bank holidays
• Holiday purchase scheme
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Pension scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
• Mental health first aider support programme
• Cycle2work scheme
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes
• Mobile phone discounts

Apogee Corporation is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and are open to discussing flexible working arrangements. We actively support work-life balance and encourage candidates to share any flexibility requirements, which we will do our best to accommodate where possible within the needs of the role and the business. If flexibility is important to you, please include this information in the salary section of your application, after stating your salary expectations, so we can discuss it early in the process.

If you have a disability or health condition and require any reasonable adjustments during the application or recruitment process, please contact us on 0345 300 9955 and ask to speak to the Talent Team. We are committed to ensuring an inclusive and accessible experience for all applicants.

Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.

Our application form is quick and easy no need to repeat your entire CV, we promise!

LNKD1_UKTJ