Junior Property Admin & Compliance Assistant

LSH Residential; Shrewsbury; On-site; GBP 18,000 - 21,000; Full time

Job summary

Lambert Smith Hampton (LSH) Residential is seeking an entry level administrator to support a branch or department under the Team Leader and Regional Manager. The role focuses on efficient office operations, compliance and helping maximise branch performance.

You will handle routine client requests by phone and email, process paperwork, use mail merges, manage diaries, coordinate maintenance tasks and participate in trainings to meet FCA and ARMA standards.

Qualifications

• Entry level administrator role to assist in running and developing a branch or department.
• Handle routine client requests via telephone and email; direct complex issues appropriately.
• Duties include mail merges, filing, scanning and uploading documents, maintaining diaries and checklists.

Responsibilities

• Answer telephone and respond to routine client requests and general enquiries by email.
• Direct more complex issues to the appropriate person.
• Use mail merges to deliver general correspondence to clients and leaseholders.
• Prepare and respond to communications with clients, contractors and customers.
• Process, scan, photocopy and file documents.
• Maintain and update the diary of appointments for the Department Manager or Branch Manager and Property Managers.
• Organise and issue works orders for routine maintenance under supervision.
• Attend internal meetings as required.
• Ensure compliance with ARMA guidelines, RICS code of practice and FCA regulations.

Job description

Lambert Smith Hampton (LSH) Residential is seeking an entry level administrator to support a branch or department under the Team Leader and Regional Manager. The role focuses on efficient office operations, compliance and helping maximise branch performance.

You will handle routine client requests by phone and email, process paperwork, use mail merges, manage diaries, coordinate maintenance tasks and participate in trainings to meet FCA and ARMA standards.