Junior Product Manager

commercetools; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company in the retail tech industry as a Junior Product Manager. You will work on enhancing the InStore solution, collaborating with teams globally to provide the best omnichannel experience. This role requires a unique blend of analytical skills, user-focused design, and teamwork to drive product success and customer satisfaction.

Benefits

Competitive compensation package

Learning & Development budget

Flexibility to work hours

Opportunity to work in different countries

Qualifications

• 2+ years of experience in retail store sales, management or training.
• Strong ability to convert user needs to requirements.
• Product and international mindset for varied customers.

Responsibilities

• Represent customers' product needs within a cross-functional team.
• Create user and buyer personas, detailed specifications.
• Conduct user research workshops and testing sessions.

Skills

Communication skills

Analytical skills

Problem-solving

Teamwork

Adaptability

Education

Degree in communication or business studies

Tools

LucidChart

Miro

Jira

Job description

Our Guiding Stars are the values at the heart of our organization that drive everything we do. We are committed to creating meaningful change not only in our industry but also in the communities we engage with. If our Guiding Stars resonate with you, we encourage you to consider joining our team.

• Drive Results: We think big, work smart, and execute fast to transform the future of commerce
• Cultivate Belonging: We welcome diverse backgrounds and experiences, driving positive change through inclusion and teamwork
• Champion Customers: We go the extra mile for our customers to help them unlock their full potential
• Adapt Boldly: We're curious and innovative, we take risks and grow from our failures
  
  

The Opportunity:

Join our dynamic Product team as a Junior Product Manager. Reporting to the Senior Product Manager, this role is responsible for working with the InStore team, wider commercetools organisation, customers, prospects, and partners to drive forward the InStore solution on a global basis. You'll play a crucial role in enhancing the product to delight customers by providing the best omnichannel experience, while monitoring globalisation and localisation considerations including fiscal compliance. As a key member of our team, you will have the autonomy to navigate the full spectrum of the discovery, design, and delivery process within our omnichannel domain, to enable engineering to create features that solve customer problems.

Your Mission:

• Represent our customers' product needs within a cross-functional team, with an ability to articulate and lead the requirements process with the team and stakeholders
• Be the in-house InStore product expert and manage requirements from all relevant stakeholders
• Assist and support sales and partner enablement efforts to fuel customer success
• Create user and buyer personas, business process flows, detailed specifications, user acceptance test criteria, configurations, and demo/test data
• Work with the UX Designer to enable user flows, wireframes, sketches, and/or prototypes to communicate your solution proposals with internal and customer teams
• Conduct manual user acceptance testing on delivered capabilities and work with engineering to correct and perfect product
• Collect, organize, and analyze quantitative and qualitative data to solve our customers' and end-users' problems
• Plan and conduct user research workshops, interviews, surveys, or testing sessions, defining and documenting research goals
• Scope, plan, and review documentation updates for added capabilities
• Contribute to the creation and maintenance of the product roadmap. Produce and manage Initiatives and Features in Productboard linked to Epics and Tickets in Jira.
• Stay up-to-date with industry trends, regulations, best practices, and emerging technologies to continuously improve the quality of our solutions and build top notch products that set new standards across our global landscape.
  
  

What you need to succeed:

• 2+ years of experience in retail store sales, management, or training, including store operations, payment processing, cash management, and store technology, in high street retail or department store, telco, warehouse/ware-room, or health/benefits service setting
• Strong ability to convert users' needs to requirements, business process flows, reports, gap analyses, and job aids
• Strong verbal and written English language communication skills
• Ability to work independently by organizing and prioritizing your workload
• Product and international mindset to add capabilities that solve varied customers' problems across countries, currencies, and languages
  
  

Nice to have:

• Familiarity with process flow and collaboration tools such as LucidChart, Mermaid, Visio, Omnigraffle, Miro, or Mural
• Experience with BPMN, UML, or other process modeling standards
• Experience conducting requirements reviews with cross-functional remote teams
• Product Owner or Agile/Scrum experience, training, or certification
• Product Management experience and training or Market Analysis / Strategy techniques such as Jobs To Be Done, Kano, Strategy Canvas
• Experience in enterprise solutions or any other SaaS applications for retail or e-commerce
• Experience contributing to business case / initiatives preparation including investment justifications, analysis, and visualisation
• Degree in communication or business studies
  
  

We care about your growth and well-being

Competitive Compensation Package: Generous compensation structure consisting of salary, a competitive stock option package, and various benefits and perks

️ Workation: Work up to 60 days per year in a country different from your home country, with 20 working days per trip

Learning & Development Budget

Academy: Regular training sessions, access to Coursera and Babbel training courses

Our Benefits: Check them out here

️ Flexibility: Morning person or night owl? We believe in outcome and motivated employees

Mindset & Growth: A diverse workplace with an open, international culture, and learning environment

Come grow with us!

We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company better.

At commercetools, we are proud to be an equal opportunity workplace. We are committed to fair hiring practices regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.