Junior Operations Supervisor

goPuff; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail and operations company in the Greater London area is seeking a Junior Operations Supervisor to join their team. This role involves leading the warehouse team, ensuring high operational standards, and managing delivery partners for a seamless experience. Ideal candidates should have experience in retail or warehouse environments, strong communication skills, and a positive attitude. This position offers opportunities for career growth and weekly pay.

Benefits

Holiday & Sick Pay

Weekly pay cycle

Career growth opportunities

Qualifications

• Experience in a restaurant, retail, or warehouse environment.
• Knowledge of Microsoft Office and Google Workspace.
• Strong work ethic, punctuality, and responsibility.

Responsibilities

• Lead the warehouse team and manage staff during shifts.
• Accurately pick and pack items for dispatch.
• Manage Delivery Partners for a smooth delivery experience.
• Resolve issues with customers for out-of-stock items.
• Ensure compliance and cleanliness in the warehouse.
• Support health and safety compliance.
• Conduct stock management and inventory checks.

Skills

Experience in restaurant, retail or warehouse environment

General knowledge of web-based software

Effective communication skills

Strong work ethic

Flexible and available for shifts

Tools

Microsoft Office

Google Workspace

Job description

Overview

Gopuff is looking for a Junior Operations Supervisor to join the Operations team. Directly reporting to a Site Leader, JOS' play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. The Junior Operations Supervisor role is a core part of the Site leadership team with responsibility to ensure high operational standards at our MFCs to deliver timely and accurately for our customers.

Customers turn to Gopuff to provide their everyday essentials - day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.

You will be responsible for leading the team during your shift :

• Leading: showing the warehouse team how it’s done, leading by example and being responsible for the management of Staff on shift. Training new team members and being confident about process and product
• Picking and packing: accurately pick and pack items on a per order basis for dispatch to customers
• Delivery Partners: Support with managing the Delivery Partners to ensure a slick delivery experience
• Issue resolution: Contacting customers for substituted or out-of-stock items
• Goods Inbound: Receive product from vendors, ensuring physical count matches purchase order / invoice, and resolving discrepancies
• Stock management: Put away products to inventory locations and conduct cycle counts to minimise out-of-stock products. Manage waste and compliance and our partnership with TooGoodToGo
• Warehouse management: keep the warehouse compliant, clean, organised and aligned with Operating Standards
• Health and Safety: Supporting Onsite Health & Safety compliance and testing

About You

• You have experience working in a restaurant, retail or warehouse environment
• General working knowledge of basic web-based software applications (e.g., Microsoft Office, Google Workspace)
• Strong work ethic, punctual, responsible and honest
• Effective communication skills
• Organised, team-oriented, positive attitude and helpful
• Flexible and available to cover shifts during operational hours (3pm-11pm or 11pm-7am)

Benefits

• Holiday & Sick Pay
• Weekly pay cycle (Get paid weekly!)
• Career growth opportunities

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.