Junior Operations Supervisor

Gopuff; Birmingham; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Holiday & Sick Pay

Weekly pay cycle

Career growth opportunities

Job summary

Gopuff is seeking a Junior Operations Supervisor to join our Birmingham-based Operations team. You will lead the warehouse on shift, train staff, and ensure timely and accurate processing of orders for customers.

The role requires experience in a restaurant, retail, or warehouse setting, strong communication, and the ability to cover early to late shifts (7am–3am). Join us to help drive efficient, safe operations and customer satisfaction.

Qualifications

• Experience in a restaurant, retail or warehouse environment.
• General working knowledge of basic web-based software applications (e.g. Microsoft Office, Google Workspace).
• Strong work ethic, punctual, responsible and honest.
• Effective communication skills.
• Organised, team-oriented, positive attitude and helpful.
• Flexible and available to cover shifts during operational hours (7am - 3am).

Responsibilities

• Leading the warehouse team on shift, leading by example and training new team members.
• Picking and packing items for dispatch to customers.
• Assist with managing Delivery Partners to ensure a smooth delivery experience.
• Contact customers for substituted or out-of-stock items to resolve issues.
• Receive product from vendors and verify counts against orders/invoices; resolve discrepancies.
• Put away stock, manage inventory locations and conduct cycle counts.
• Keep the warehouse compliant, clean, organised and aligned with operating standards.
• Support onsite Health & Safety compliance and testing.

Skills

Warehouse operations

Team leadership

Effective communication

Flexible shift availability

Basic computer skills

Job description

Overview: Gopuff is looking for a Junior Operations Supervisor to join the Operations team. Directly reporting to a Site Leader, JOS' play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. The Junior Operations Supervisor role is a core part of the Site leadership team with responsibility to ensure high operational standards at our MFCs to deliver timely and accurately for our customers.

Customers turn to Gopuff to provide their everyday essentials - day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.

You will be responsible for leading the team during your shift:

• Leading: showing the warehouse team how it’s done, leading by example and being responsible for the management of Staff on shift. Training new team members and being confident on process and product
• Picking and packing: accurately pick and pack items on a per order basis for dispatch to customers
• Delivery Partners: Support with managing the Delivery Partners to ensure a slick delivery experience
• Issue resolution: Contacting customers for substituted or out-of-stock items
• Goods Inbound: Receive product from vendors, ensuring physical count matches purchase order/invoice, and resolving discrepancies
• Stock management: Put away products to inventory locations and conduct cycle counts to minimise out-of-stock products. Manage waste and compliance and our partnership with TooGoodToGo
• Warehouse management: keep the warehouse compliant, clean, organised and aligned with Operating Standards
• Health and Safety: Supporting Onsite Health & Safety compliance and testing

About You:

• You have experience working in a restaurant, retail or warehouse environment
• General working knowledge of basic web-based software applications (e.g. Microsoft Office, Google Workspace)
• Strong work ethic, punctual, responsible and honest
• Effective communication skills
• Organised, team-oriented, positive attitude and helpful
• Flexible and available to cover shifts during operational hours (7am - 3am)

Benefits:

• Holiday & Sick Pay
• Weekly pay cycle (Get paid weekly!)
• Career growth opportunities

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.