Junior Operations Supervisor

Medium; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading delivery service company in Greater London is seeking a Junior Operations Supervisor to lead the warehouse team, ensuring high operational standards and managing delivery partners. This role requires a strong work ethic and effective communication skills. Candidates should have experience in retail or warehouse environments and be familiar with basic software applications. The position offers opportunities for career growth and comes with benefits such as holiday and sick pay.

Benefits

Holiday & Sick Pay

Weekly pay cycle

Career growth opportunities

Qualifications

• Experience working in a restaurant, retail, or warehouse environment.
• General knowledge of web-based software applications.
• Strong work ethic and punctuality.

Responsibilities

• Lead the warehouse team and train new members.
• Pick and pack items accurately for dispatch.
• Manage delivery partners for a smooth delivery experience.
• Resolve issues with customers regarding orders.
• Receive products from vendors and manage discrepancies.
• Conduct cycle counts and maintain stock management.

Skills

Experience in retail or warehouse environment

Effective communication skills

Strong work ethic

Team-oriented

Basic web-based software applications

Tools

Microsoft Office

Google Workspace

Job description

Overview

Gopuff is looking for a Junior Operations Supervisor to join the Operations team. Directly reporting to a Site Leader, JOS' play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. The Junior Operations Supervisor role is a core part of the Site leadership team with responsibility to ensure high operational standards at our MFCs to deliver timely and accurately for our customers.

Customers turn to Gopuff to provide their everyday essentials - day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.

Responsibilities

• Leading: showing the warehouse team how it’s done, leading by example and being responsible for the management of Staff on shift. Training new team members and being confident on process and product
• Picking and packing: accurately pick and pack items on a per order basis for dispatch to customers
• Delivery Partners: Support with managing the Delivery Partners to ensure a slick delivery experience
• Issue resolution: Contacting customers for substituted or out-of-stock items
• Goods Inbound: Receive product from vendors, ensuring physical count matches purchase order/invoice, and resolving discrepancies
• Stock management: Put away products to inventory locations and conduct cycle counts to minimise out-of-stock products. Manage waste and compliance and our partnership with TooGoodToGo
• Warehouse management: keep the warehouse compliant, clean, organised and aligned with Operating Standards
• Health and Safety: Supporting Onsite Health & Safety compliance and testing

Qualifications

• You have experience working in a restaurant, retail or warehouse environment
• General working knowledge of basic web-based software applications (e.g. Microsoft Office, Google Workspace)
• Strong work ethic, punctual, responsible and honest
• Effective communication skills
• Organised, team-oriented, positive attitude and helpful
• Flexible and available to cover shifts during operational hours (7am - 3am)

Benefits

• Holiday & Sick Pay
• Weekly pay cycle (Get paid weekly!)
• Career growth opportunities

#LI-DNP

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.