Junior Operations Supervisor

Gopuff; London Borough of Bromley; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Holiday & Sick Pay

Weekly pay cycle

Career growth opportunities

Job summary

Gopuff is seeking a Junior Operations Supervisor in Bromley, England to lead warehouse operations and ensure high operational standards. This role involves training new team members, overseeing order picking and packing, and managing delivery partner relations.

The ideal candidate will have experience in a similar environment and strong communication skills. Benefits include holiday pay, weekly pay cycles, and opportunities for career growth.

Qualifications

• Experience working in a restaurant, retail or warehouse environment.
• General working knowledge of basic web-based software applications.
• Strong work ethic, punctual, responsible and honest.
• Effective communication skills.
• Organised, team-oriented, positive attitude and helpful.
• Flexible and available to cover shifts during operational hours (7am - 3am).

Responsibilities

• Show the warehouse team how it’s done, lead by example.
• Accurately pick and pack items for dispatch to customers.
• Support managing the Delivery Partners for a smooth delivery experience.
• Contact customers for substituted or out-of-stock items.
• Receive product from vendors and resolve discrepancies.
• Conduct cycle counts and manage stock inventory.
• Keep the warehouse clean, compliant, and organized.
• Support Health & Safety compliance.

Skills

Experience in restaurant, retail, or warehouse environment

General working knowledge of web-based software applications

Effective communication skills

Organised and team-oriented

Flexible and available to cover shifts

Tools

Microsoft Office

Google Workspace

Job description

Overview

Gopuff is looking for a Junior Operations Supervisor to join the Operations team. Directly reporting to a Site Leader, JOS play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. The Junior Operations Supervisor role is a core part of the Site leadership team with responsibility to ensure high operational standards at our MFCs to deliver timely and accurately for our customers.

Customers turn to Gopuff to provide their everyday essentials - day and night, rain or shine. We are assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.

Responsibilities

• Leading: Showing the warehouse team how it’s done, leading by example and being responsible for the management of Staff on shift. Training new team members and being confident on process and product
• Picking and packing: Accurately pick and pack items on a per order basis for dispatch to customers
• Delivery Partners: Support with managing the Delivery Partners to ensure a slick delivery experience
• Issue resolution: Contacting customers for substituted or out-of-stock items
• Goods Inbound: Receive product from vendors, ensuring physical count matches purchase order/invoice, and resolving discrepancies
• Stock management: Put away products to inventory locations and conduct cycle counts to minimise out-of-stock products. Manage waste and compliance and our partnership with TooGoodToGo
• Warehouse management: Keep the warehouse compliant, clean, organised and aligned with Operating Standards
• Health and Safety: Supporting Onsite Health & Safety compliance and testing

About You

• You have experience working in a restaurant, retail or warehouse environment
• General working knowledge of basic web-based software applications (e.g. Microsoft Office, Google Workspace)
• Strong work ethic, punctual, responsible and honest
• Effective communication skills
• Organised, team-oriented, positive attitude and helpful
• Flexible and available to cover shifts during operational hours (7am - 3am)

Benefits

• Holiday & Sick Pay
• Weekly pay cycle (Get paid weekly!)
• Career growth opportunities

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.