Junior Operations Analyst - London

Here-Technologie; Greater London; Hybrid; GBP 20,000 - 27,000; Full time

Benefits offered by this job

Paid holidays

Sick time

Parental leave

Stock options

Professional development

Employee resource groups

Office beverages

Casual dress code

Team lunches

Job summary

HERE is seeking a detail-oriented Junior Operations Analyst for a 6-month contract in London, with hybrid remote work and regular attendance on Wednesdays and Thursdays. The role supports Sales Operations, Talent & People Ops, and helps keep day-to-day workflows running smoothly.

The ideal candidate has 1+ year in business operations or related roles, is highly proficient with Google Sheets, Excel, andLookup functions, and is enthusiastic about using AI tools to boost productivity while

Qualifications

• 1+ year in business operations, administrative, HR or cross-functional support roles (CRM/ATS experience a plus).
• Strong Google Sheets skills with pivot tables and lookup functions.
• Interest in AI tools to boost productivity.
• Excellent organization and ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication across departments.
• Self-starter with accountability for routine operations.

Responsibilities

• Maintain CRM data hygiene and enrichment while assisting with sales tool administration, user provisioning, and routine system setups.
• Support corporate operations by managing vendor tracking, contract renewals, and compliance documentation.
• Administer general corporate tools and manage user access across internal software platforms.
• Coordinate candidate interview schedules across internal hiring teams to deliver a seamless candidate experience.
• Assist with new hire onboarding, including documentation, orientation logistics, and system access setup.
• Support special projects and evolving cross-functional operational needs as assigned.

Skills

Attention to detail

Cross-functional collaboration

Communication

Self-starter

Tools

Google Sheets

Excel

Pivot Tables

VLOOKUP / XLOOKUP

Job description

6-Month Contract | UK-Based | Open to University Placement Students & Early-Career Applicants

Location: London, UK / Hybrid Remote

We have an office in London and this position can either be based in the office, or hybrid remote, with the expectation of attending the office on Wednesdays and Thursdays (subject to your existing legal right to work in the jurisdiction).

About HERE

Everything works right here™.

HERE technology is trusted by 90% of global banks and also used within the U.S. Intelligence Community and other sectors. We’re backed by some of the world’s most respected financial institutions and venture firms, including Bain Capital Ventures, Bank of America, J.P. Morgan, Wells Fargo and IQT, the not-for-profit strategic investor that accelerates the introduction of groundbreaking technologies to enhance the national security of America and its allies.

About the Role

We are seeking a detail-oriented Junior Operations Analyst to join our Operations team for a 6-month contract! This role will support us across multiple areas of our day-to-day business, such as Sales Operations, Talent & People Ops. You will assist with workflows, maintain system hygiene and help our internal processes run smoothly.

Responsibilities

• Maintain CRM data hygiene and enrichment while assisting with sales tool administration, user provisioning, and routine system setups.
• Support corporate operations by managing vendor tracking, contract renewals, and compliance documentation.
• Administer general corporate tools and manage user access across internal software platforms.
• Coordinate candidate interview schedules across internal hiring teams to deliver a seamless candidate experience.
• Assist with new hire onboarding, including documentation, orientation logistics, and system access setup.
• Support special projects and evolving cross-functional operational needs as assigned.

What We’re Looking For

• Experience: 1+ year in business operations, administrative, HR or cross-functional support roles (experience with CRMs and ATS platforms is a plus).
• Highly proficient in Google Sheets (and Excel), with strong hands-on experience using pivot tables, VLOOKUP/XLOOKUP, and data manipulation.
• Enthusiastic about incorporating AI tools to elevate daily productivity.
• Exceptional organisational skills with the ability to manage multiple competing priorities, stay structured, and meet tight deadlines.
• Strong written and verbal communication skills; comfortable interacting cross-functionally across different departments.
• Self-starter mindset with strong problem-solving skills and a high degree of accountability over routine operations.

What We’re Offering

Benefits -

• Generous Paid Holidays, Company Holidays & Sick Time
• Thoughtfully- Planned Paid Parental Leave
• Financial Well-Being Plans (Pension) (Life Insurance)
• Stock Options
• Professional Development Courses
• Employee Resource Groups
• Vitality Plus Benefits & Discounts
• In-Office Coffee, Tea, Snacks, and Beer on Tap
• Casual dress code
• Team Lunches

Life at HERE

At HERE, we pride ourselves on fostering a friendly, collaborative, and supportive culture that truly respects the diversity of thought. Our goal is to create a space where employees can learn and innovate, and overall, have a good time doing it. We value and appreciate that our employees have a wide set of interests and experiences and put importance on taking the time to get to know one another and form relationships. From virtual socials and in-person events, to informal meetings and employee resource groups, we make it easy to engage and connect. Our environment promotes a productive, enjoyable learning experience - aligned together, working to create compelling solutions for our clients. Everything works right HERE.

Recent Awards

*Voted “Best Productivity Technology Award” at the Global Tech Awards (2026)

*Voted “Best Desktop Interoperability Framework” by TradingTech Insight Awards USA (2025)

*Voted “100 Best Midsize Companies to Work For in NYC” by BuiltIn (2025)

*Voted “Top 10 Contact Center Technologies & Capabilities of 2024” by CX Today (2024)

*Voted "Best Enterprise Environment for Interoperability” by TradingTech Insight Awards Europe (2024)

*Voted "Top 50 Best Startups to Work for in the US" & "Top 50 Best Startups to Work for in New York" by BuiltIn (2024)

*Voted as a "Best Employer Award" finalist at the UK FinTech Awards (2023)

*Voted "Best FinTech Company CEO" at the FinTech Breakthrough Awards (2023)

*Voted "Best Internal Talent Team" by Financial Technologist (2023)

*Voted "Top 100 Most Promising Private FinTech Companies" by CB Insights (2023)

*Voted "Most Influential Financial Technology Firm" by Harrington Starr (2023)

Sponsorship - While we highly value all of our candidates, we are not offering sponsorship for this role.

Voluntary Self-Identification

As set forth in HERE’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

How do you know if you have a disability?

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
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• Traumatic brain injury

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