Junior Operations Analyst - London

HERE; Greater London; On-site; GBP 24,000 - 36,000; Part time

Benefits offered by this job

Paid holidays

Parental leave

Pension

Stock options

Professional development

Employee resource groups

Wellness benefits

In-office coffee/tea

Casual dress

Team lunches

Job summary

HERE is seeking a Junior Operations Analyst for a 6-month contract in London, with hybrid remote options. You will support Sales Operations, Talent & People Ops, and help maintain workflows and system hygiene.

Expect to manage CRM data, vendor tracking, and onboarding processes, while coordinating interview schedules and ensuring smooth cross-functional operations. The role emphasizes data accuracy, process improvement, and the use of AI tools to boost daily productivity.

Qualifications

• 1+ year in business operations, administrative, HR or cross-functional support roles (CRM/ATS a plus).
• Highly proficient in Google Sheets and Excel with pivot tables, VLOOKUP/XLOOKUP, and data manipulation.
• Interest in AI tools to boost daily productivity.
• Strong organisational, prioritisation and deadline management skills.
• Excellent written and verbal communication; able to work cross-functionally.
• Self-starter with accountability for routine operations.

Responsibilities

• Maintain CRM data hygiene and enrichment; assist with sales tool administration, user provisioning, and routine system setups.
• Support corporate operations by managing vendor tracking, contract renewals, and compliance documentation.
• Administer general corporate tools and manage user access across internal software platforms.
• Coordinate candidate interview schedules across internal hiring teams to deliver a seamless candidate experience.
• Assist with new hire onboarding, documentation, orientation logistics, and system access setup.
• Support special projects and evolving cross-functional operational needs as assigned.

Skills

CRM

ATS platforms

Google Sheets

Excel

Pivot tables

VLOOKUP/XLOOKUP

Data manipulation

AI tools

Organisational skills

Communication

Cross-functional

Problem solving

Tools

CRM

ATS

Job description

6-Month Contract | UK-Based | Open to University Placement Students & Early-Career Applicants

Location: London, UK / Hybrid Remote

We have an office in London and this position can either be based in the office, or hybrid remote, with the expectation of attending the office on Wednesdays and Thursdays (subject to your existing legal right to work in the jurisdiction).

About HERE

Everything works right here.

HERE technology is trusted by 90% of global banks and also used within the U.S. Intelligence Community and other sectors. We’re backed by some of the world’s most respected financial institutions and venture firms, including Bain Capital Ventures, Bank of America, J.P. Morgan, Wells Fargo and IQT, the not-for-profit strategic investor that accelerates the introduction of groundbreaking technologies to enhance the national security of America and its allies.

About the Role

We are seeking a detail-oriented Junior Operations Analyst to join our Operations team for a 6-month contract! This role will support us across multiple areas of our day-to-day business, such as Sales Operations, Talent & People Ops. You will assist with workflows, maintain system hygiene and help our internal processes run smoothly.

Responsibilities

• Maintain CRM data hygiene and enrichment while assisting with sales tool administration, user provisioning, and routine system setups.
• Support corporate operations by managing vendor tracking, contract renewals, and compliance documentation.
• Administer general corporate tools and manage user access across internal software platforms.
• Coordinate candidate interview schedules across internal hiring teams to deliver a seamless candidate experience.
• Assist with new hire onboarding, including documentation, orientation logistics, and system access setup.
• Support special projects and evolving cross-functional operational needs as assigned.

What We’re Looking For

• Experience: 1+ year in business operations, administrative, HR or cross-functional support roles (experience with CRMs and ATS platforms is a plus).
• Highly proficient in Google Sheets (and Excel), with strong hands-on experience using pivot tables, VLOOKUP/XLOOKUP, and data manipulation.
• Enthusiastic about incorporating AI tools to elevate daily productivity.
• Exceptional organisational skills with the ability to manage multiple competing priorities, stay structured, and meet tight deadlines.
• Strong written and verbal communication skills; comfortable interacting cross-functionally across different departments.
• Self-starter mindset with strong problem-solving skills and a high degree of accountability over routine operations.

What We’re Offering

• Generous Paid Holidays, Company Holidays & Sick Time
• Thoughtfully- Planned Paid Parental Leave
• Financial Well-Being Plans (Pension) (Life Insurance)
• Stock Options
• Professional Development Courses
• Employee Resource Groups
• Vitality Plus Benefits & Discounts
• In-Office Coffee, Tea, Snacks, and Beer on Tap
• Casual dress code
• Team Lunches

Life at HERE

At HERE, we pride ourselves on fostering a friendly, collaborative, and supportive culture that truly respects the diversity of thought. Our goal is to create a space where employees can learn and innovate, and overall, have a good time doing it. We value and appreciate that our employees have a wide set of interests and experiences and put importance on taking the time to get to know one another and form relationships. From virtual socials and in-person events, to informal meetings and employee resource groups, we make it easy to engage and connect. Our environment promotes a productive, enjoyable learning experience - aligned together, working to create compelling solutions for our clients. Everything works right HERE.

Recent Awards

• Voted "Best Productivity Technology Award" at the Global Tech Awards (2026)
• Voted "Best Desktop Interoperability Framework" by TradingTech Insight Awards USA (2025)
• Voted "100 Best Midsize Companies to Work For in NYC" by BuiltIn (2025)
• Voted "Top 10 Contact Center Technologies & Capabilities of 2024" by CX Today (2024)
• Voted "Best Enterprise Environment for Interoperability" by TradingTech Insight Awards Europe (2024)
• Voted "Top 50 Best Startups to Work for in the US" & "Top 50 Best Startups to Work for in New York" by BuiltIn (2024)
• Voted as a "Best Employer Award" finalist at the UK FinTech Awards (2023)
• Voted "Best FinTech Company CEO" at the FinTech Breakthrough Awards (2023)
• Voted "Best Internal Talent Team" by Financial Technologist (2023)
• Voted "Top 100 Most Promising Private FinTech Companies" by CB Insights (2023)
• Voted "Most Influential Financial Technology Firm" by Harrington Starr (2023)