Junior Middle Office Associate — Banking Ops & Payments

Confidential; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Permanent position

Competitive benefits package

London-based role

Job summary

Confidential, a London-based international bank, is seeking a Middle Office Assistant to support onboarding and ongoing administration of internet banking users and to assist with opening, maintenance and closure of customer accounts. You will work closely with front, middle and back office colleagues on day-to-day banking activities.

The ideal candidate will have degree-level education or equivalent experience, some banking operations or KYC exposure, strong analytical and communication skills,

Qualifications

• Degree-level education or equivalent professional experience.
• Experience or grounding in banking operations and/or KYC via degree, internship or prior work.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.
• Good Microsoft Office skills.
• Strong attention to detail and accuracy.
• A customer-focused approach.
• The ability to work collaboratively as part of a team.

Responsibilities

• Support onboarding and ongoing administration of internet banking users.
• Assist with opening, maintenance and closure of customer accounts.
• Respond to client inquiries and liaise with Relationship Managers.
• Support day-to-day banking activities including payments, standing orders, time deposits and statements.
• Assist with payment investigations and resolving operational queries.
• Maintain Standard Settlement Instructions and banking records.
• Assist with SWIFT-related RMA activities.
• Provide operational support to Trade Finance and Treasury teams.
• Produce and review operational reports and data.
• Support departmental reconciliations and maintain accurate control records.
• Assist with audits and improve processes.

Skills

Analytical thinking

Communication skills

Problem solving

Attention to detail

Teamwork

Customer service

Education

Degree-level education or equivalent professional experience

Tools

Microsoft Office

Job description

Confidential, a London-based international bank, is seeking a Middle Office Assistant to support onboarding and ongoing administration of internet banking users and to assist with opening, maintenance and closure of customer accounts. You will work closely with front, middle and back office colleagues on day-to-day banking activities.

The ideal candidate will have degree-level education or equivalent experience, some banking operations or KYC exposure, strong analytical and communication skills,