Junior M365 Technical Specialist

Turner-; West of England; On-site; GBP 26,000 - 36,000; Full time

Job summary

Turner Townsend is hiring a Junior Microsoft 365 Technical Specialist to join our Digital Workplace team in the UK. You will support a cloud-first, UK sovereign M365/Azure environment and help maintain secure operations across access, endpoint management and integrations with approved third-party cloud services.

Working with a small, collaborative team, you will gain expertise in M365, Azure, Entra ID, and Intune, while assisting with troubleshooting, documentation, and service improvements to

Qualifications

• 1st Line IT support experience in a Microsoft-centric environment.
• Experience administering M365 and Azure services.
• Related IT certifications are a plus.
• Must reside in the UK and be eligible for UK Security Clearance (SC).

Responsibilities

• Assist in the administration and support of M365, Azure, and enterprise Exchange/Teams.
• Troubleshoot M365 connectivity and mobility issues.
• Support Power Platform apps and solutions.
• Educate end-users on M365 capabilities and collaboration tools.
• Help maintain security policies, data protection, and access controls.

Skills

M365 expertise

Cloud concepts

End-user support

Azure infra

Power Platform

Education

Degree or diploma in IT/CS

Microsoft certifications (AZ-900, AZ-104, MD-100)

Tools

Azure

SharePoint Online

Exchange Online

Job description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Please note that all applicants must currently be residing in the UK and be eligible for, or already hold, UKSV Security Clearance (SC) to be considered for this role.

We are looking to recruit a Junior Microsoft 365 Technical Specialist to join our Digital Workplace team. This role will involve working closely with our existing technical team to support a segregated, cloud-first, UK sovereign M365/Azure environment that operates to strict zero-trust design principles.

Working alongside senior specialists, you will assist with the administration, configuration and ongoing maintenance of M365, Azure, Cloud PCs, Entra ID, and Intune. You will also provide user support, contribute to service improvements, assist with troubleshooting, and help maintain the secure operation of the environment, including access controls, endpoint management and integrations with approved third-party cloud services.

This is an excellent opportunity for candidates who have already gained professional experience within a 1st Line IT Support or Service Desk role in a Microsoft-centric environment and are looking to further specialise in Microsoft 365 and Azure technologies. You will join a small, highly collaborative team where you will develop technical expertise across modern cloud platforms, security-focused administration and digital workplace services while supporting critical business operations.

Key Duties and Responsibilities

• Assist in the administration and support of an enterprise-level deployment of Microsoft Exchange, Teams, OneDrive, and SharePoint (sub sites, lists, libraries, and templates) etc. as well as Azure infrastructure such as Virtual Machines, storage accounts, and databases.
• Troubleshoot M365 related issues including connectivity and mobility when alerted by monitoring software or staff.
• Support the use of the PowerPlatform for currently deployed apps and solutions (Power Apps, Automate, BI, and Pages).
• Training and educating end-users on M365 capabilities and collaboration tools (OneDrive, Teams, OneNote, Outlook etc.)
• Collaborate with senior IT specialists to implement and maintain security policies, data protection, and access controls within the M365 and Azure environment.
• Assist the senior technical staff to create and maintain documentation of Microsoft 365 processes and procedures, and supporting apps.

Qualifications

Skills and experience

• Strong understanding of M365 applications and services.
• Experienced with cloud computing concepts as they apply to Microsoft 365.
• Experienced in providing technical support to IT teams, and end-user support to individuals.
• Experience administering M365 collaboration services, and Azure infrastructure.
• Experience or interest in using Microsoft’s Power Platform as a toolset used to enhance or streamline business processes by building applications, dashboards, or process automation.

Core Behavioral Skills

• Must be comfortable with working in a fast-moving, dynamic environment.
• Strongly customer-focused, used to providing support to demanding users.
• Excellent problem-solving skills and a willingness to learn new technologies.
• Strong communication skills, both written and verbal.
• Proven ability to work well within a team and independently.
• Eagerness to take on challenges and grow within the organization.
• Degree or diploma in IT, Computer Science, or a related field.
• Any relevant IT certifications (e.g., Microsoft Certified: Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104), Modern Desktop Administrator Associate (MD-100)) etc. are a plus.

Additional Information

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

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