Junior Jewellery Sales Consultant

Taylor & Hart; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading bespoke jeweller in Covent Garden is seeking a Junior Jewellery Sales Consultant. This role is perfect for recent graduates looking to gain experience in the jewellery industry. Responsibilities include assisting consultants, maintaining showroom standards, and learning customer engagement techniques. The position offers a chance for career development within the company, with a focus on jewellery knowledge and customer service skills.

Qualifications

• Team player with excellent communication skills.
• Fresh graduate with an interest in jewellery.
• Strong multi-tasker thriving in fast-paced environments.

Responsibilities

• Assist consultants with daily tasks and customer interactions.
• Maintain showroom organization and assist with aftercare appointments.
• Learn to conduct wedding ring consultations.

Skills

Communication

Empathy

Attention to Detail

Multi-tasking

Technology Literacy

Education

Recent Graduate

Tools

Adobe Illustrator

Photoshop

Job description

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Salary dependant on experience+ performance-based bonus

On-siteTaylor & Hart – London Covent Garden

4 and 5 days/week options available, both including at least 1 weekend day

Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding bands. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process – facilitated by our team in our Covent Garden boutique and via online communication channels.

The Role

Junior Jewellery Sales Consultant is an opportunity for new graduates to enter the industry and gain experience with the goal of moving into a Jewellery Design Consultant position over the coming 1-2 years following development within the company. The role will include assisting consultants with their emails and daily tasks to learn how to approach customers as well as how to use photoshop and illustrator in the optimum way. The Junior Consultant will help to keep the showrooms and samples organised and to the company standards. They will learn to see customers in person for aftercare services such as collections, resizes, and drop offs. Once they have developed a complete knowledge of the processes and showa full understanding of the customer experience, they will begin doing wedding ring consultations. In this role, the Junior Consultant will improve their knowledge of jewellery, diamonds and gemstones, to match the standard of our Sales teams. In addition, they will develop their talent in photoshop, illustrator, drawing and people skills to ensure all customers’ rings are perfectly created just for them, with love and without limits. As we look to continue to grow Taylor & Hart, we feel this is a perfect opportunity for a recent graduate looking to enter the industry and offers a chance of career development with us in the sales or wider team.

Key Responsibilities

• Assisting consultants with their daily workload:
• Emails
• Searching for diamonds & gemstones
• Keeping the showroom well organised
• See customers for aftercare appointments
• Qualify bookings
• Assist retail store staff and support with store operations
• When required, see customers at our workshop for aftercare and collection appointments
• Meet customers for wedding ring consultations and deliver sales efficiently
• Warmly welcoming customers to their consultation and offering them drinks.
• Learning how to ensure each customer becomes a brand ambassador
• Commit time for the wider team in setting customers expectations to ensure their experience is set with success from their first point of contact to after they receive their purchase
• Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth
• Explore new approaches and ideas to remain ‘a step ahead’ with each customer’s experience
• Have detailed knowledge of Taylor & Hart’s brand values and be a champion of those values in every customer or colleague interaction
• Work towards constantly improving the efficiency of the sales process, digital or in-person
• Comply with all internal policies for delivering a finalised quote, keeping issues, returns and any sub-optimal customer or colleague experience to a minimum

Ideal Candidate

• You are a team player and understand why this is important

• You are an excellent verbal and written communicator

• You have a strong ability to relate to others, to show empathy with a genuine interest in others

• You are responsible, reliable and have a reassuring presence

• You are freshly graduated in the jewellery environment or have an experience with jewellery brands or a sales environment

• You are a strong multi-tasker who thrives in a fast-paced environment

• You have a positive attitude that can adapt and thrive in changing circumstances

• You have an acute attention to detail

• You have a devotion to continuous learning and improvement

• You are technology literate

• You have a passion for excellence and beauty

• Some knowledge of Adobe Illustrator and Photoshop will be a plus or we will offer training

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Retail Luxury Goods and Jewelry

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