Junior IT Support Officer

Allscreens Nationwide Ltd; Coventry; On-site; GBP 16,000 - 23,000; Full time

Job summary

Allscreens Nationwide Ltd in Coventry is seeking a Junior IT Support Officer to help with onboarding and equipment needs for new staff. You will issue and return devices, monitor stock, and keep accurate records to ensure new starters are ready from day one.

This hands-on, on-site role suits someone with hardware support experience who is proactive, organised and customer-focused. The position offers an hourly rate of £14 and development within a fast-moving housing association environment.

Qualifications

• Experience handling IT hardware, including device setup and troubleshooting.
• Strong organisational skills and meticulous stock tracking are essential.
• On-site Coventry availability and a proactive, customer-focused approach are required.

Responsibilities

• Administer and issue new IT equipment for new staff.
• Manage the return of devices and monitor stock levels.
• Maintain accurate records and set up starter accounts to ensure smooth access.

Skills

IT hardware

Device setup

Troubleshooting

Stock management

Onboarding

Job description

You will be joining a well respected Housing Association during a period of significant growth. As the organisation undertakes large scale recruitment within its Customer Experience team, there is an increased need for reliable IT support to ensure new starters are equipped and operational from day one. You will be part of a fast‑paced, supportive environment that values high‑quality service and efficient operations.

Your new role

As a Junior IT Support Officer, you will play a key role in supporting the onboarding and equipment needs of new staff across the organisation. You will be responsible for administering and issuing new IT equipment, managing the return of devices, monitoring stock levels, and ensuring accurate records are maintained. The role may also involve setting up new starter accounts and logins to ensure smooth access to systems. This is a hands‑on position ideally suited to someone with hardware support experience and a proactive, organised approach.

What you'll need to succeed

To excel in this role, you should have experience handling IT hardware, including device setup, troubleshooting, and equipment management. Strong organisational skills and attention to detail are essential, particularly when tracking stock and managing high volume equipment requests. You will need to feel comfortable working fully on site in Coventry and able to thrive in a busy environment with frequent onboarding activity. A positive attitude, willingness to learn, and a customer‑focused approach will help you succeed.

What you'll get in return

You will receive a competitive hourly rate of approximately £14 per hour plus holiday allowance. This role offers valuable hands‑on IT experience within a supportive organisation, making it an excellent opportunity to develop your technical skillset and gain exposure in a busy, fast-moving housing association environment. Working on site at Garden Court office, Coventry, you'll be part of a team that plays a vital role in supporting business operations and new starters success.