Junior Field Service Engineer

TN United Kingdom; Oxford; Hybrid; GBP 28,000; Full time

Job summary

An established industry player is seeking a Junior Field Service Engineer to deliver exceptional technical support to clients. In this role, you'll resolve hardware issues across various end-user technologies while managing ticket queues and ensuring customer satisfaction. This position offers the flexibility of home-based work with travel to client sites across the region. Enjoy a competitive salary, a company car, and a range of benefits including generous holiday allowances and a company-matched pension. If you are passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

Company car

Fuel card

23 days holiday

Company-matched pension

Life assurance

Paid maternity leave

Paid adoption leave

Paid paternity pay

Voluntary benefits

Paid days for volunteering

Qualifications

• Experience with hardware module replacements for printers, desktops, and laptops.
• Basic understanding of MS Windows and image deployment.

Responsibilities

• Provide technical support and resolve hardware faults for clients.
• Manage ticket queues and ensure SLAs are met.

Skills

Printer hardware module replacement

Desktop hardware module breakfix

Laptop hardware module breakfix

Image deployment & configuration

MS Windows

Independent work

Prioritizing workload

Remote technical support

Education

1 year experience supporting end-user device hardware

Full UK driving licence

Job description

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Job Title: Junior Field Service Engineer

As a Junior Field Service Engineer, you’ll play a crucial role in ensuring our clients receive top-notch technical support. You’ll be responsible for resolving hardware faults in line with contracted services, primarily on a variety of End User technologies. Your ability to manage the ticket queue, meet SLAs, and exceed customer expectations will be essential.

While this position is based from home, you’ll travel to client sites across a large region, including Oxfordshire, Northamptonshire, Leicestershire, Warwickshire, and Buckinghamshire. We provide a company car and fuel card to support your travel.

Requirements for Success:

• Experience with any of the following technologies:
• Printer – hardware module replacement breakfix
• Desktop – hardware module breakfix
• Laptop – hardware module breakfix
• Basic understanding of image deployment & configuration

Essential Knowledge:

• Basic understanding of MS Windows
• Minimum 1-year experience supporting end-user device hardware
• Full UK driving licence
• Ability to work independently and prioritize workload
• Ability to follow remote technical instructions or support
• Willingness to undergo BPSS vetting

Desirable Knowledge:

• Laptop and/or Desktop manufacture accreditation (Dell, HP, Lenovo)
• SC Clearance

About Capita Technology and Software Solutions

Capita TSS is a global shared service with 5,000 employees, responsible for delivering innovation and digital transformation for Capita’s colleagues, businesses, and clients. We design, build, and operate technical solutions to enable seamless public and customer services.

What’s in it for you:

• A basic salary of £28,000 plus a company car and fuel card (for business miles only)
• 23 days’ holiday, rising to 27, with options to buy extra leave
• Company-matched pension, life assurance, paid maternity, adoption, shared parental leave, paternity pay, and more
• Voluntary benefits including discounts, health & wellbeing, travel, and technology
• Paid days out for volunteering or charity work
• Access to Employee Network Groups promoting diversity and inclusion

Next Steps:

Click ‘Apply now’ to submit your application and tell us more about yourself.

We are an equal opportunity and Disability Confident employer, committed to an inclusive, accessible recruitment process. For alternative format requests or support, contact Iqbal at 07784 237318 or email. For more information, visit the Capita Careers website.