Junior Customer Service Representative

iRhythm Technologies Ltd; Bagshot; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading medical device company is seeking a Junior Customer Care Representative in Bagshot. The role focuses on delivering high-quality customer service, managing inquiries via phone and email, and maintaining patient data compliance. Ideal candidates will have strong communication skills and a passion for helping others. Full-time, on-site work with excellent benefits including medical insurance and a pension scheme.

Benefits

Private Medical & Dental insurance

Pension Scheme with company match

Life Assurance

Unlimited Access to Learning Platforms

Paid Holidays & Leave

Qualifications

• Experience in delivering high-quality customer service via telephone and email.
• Strong IT/data entry skills.
• Ability to work in a team and independently.

Responsibilities

• Handle inbound and outbound phone calls.
• Manage Salesforce tickets.
• Provide troubleshooting for customer inquiries.

Skills

High-quality customer service

Verbal communication

Written communication

Data entry skills

Problem-solving

Time management

Education

Secondary School and College qualifications

Tools

MS Outlook

Salesforce

Excel

Teams

SharePoint

Job description

Overview

At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career.

Please note - this is a full-time, on-site position located at our office in Bagshot, Surrey.

We are recruiting a motivated Junior Customer Care Representative to join our UK Operations Team. Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering operational excellence that will improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today! Rare and exciting opportunity to kick off a career in the medical device industry.

Responsibilities

• Inbound & Outbound Phone calls
• Salesforce ticket management
• Inter-departmental communication
• Data entry across multiple systems
• Accuracy, attention to detail and strong communication skills
• Understanding and adhering to Quality System requirements
• Customer service enquiries
• Proactive project work to improve service offering

Customer Service Activities

• Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
• Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients
• Utilize Salesforce tool to track patient and account interactions
• Previous customer service administration experience is highly preferred, specifically in a healthcare setting
• Demonstrable ability to use available resources to problem solve and collaborate with work partners to address process improvement opportunities
• Demonstrable ability to hold self-accountable for addressing patient and customer needs, and in delivering quality results
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates
• Adhere to corporate policy and compliance standards in handling patient data

Work pattern

40 hours per week, Monday - Friday: 2 days (8am – 5pm) and 3 days (9am - 5pm) with a 30 minutes lunch break. There’s flexibility in choosing which days follow each schedule. This is a full-time on-site role in Bagshot, Surrey - we are unable to offer remote or hybrid working due to the role requirements.

About you

• Demonstrated experience in delivering high-quality customer service via telephone and email
• Strong verbal and written communication skills
• Strong IT/data entry skills
• Bright, confident and articulate with a willingness to learn
• Responsible and accountable
• Ability to work in a team environment, supporting the objectives and goals of the organization
• Ability to lone work
• Good time management skills
• Flexibility in work assignments; able to rapidly adjust priorities when business needs change
• Physical requirements include reaching, bending, and sitting, negligible lifting
• Degree not required, Secondary School and College qualifications preferred

Technical Skills Required

• MS Outlook, Word, Excel, Teams
• SharePoint/OneDrive
• Telephone Systems
• Good data entry skills
• Preferable experience in Salesforce but not required

What’s in it for you

• iRhythm provides excellent benefits including Private Medical & Dental insurance, Pension Scheme (with company match), Employee Stock Purchase Plan, Life Assurance, Unlimited Access to Learning Platforms, Paid Holidays & Leave, Family Friendly Policies, Cultural Committee/Charity events, and so much!