Junior Credit Controller

Funko; Coventry; Hybrid; GBP 21,000 - 30,000; Full time

Job summary

Funko in Coventry is seeking a Credit Control Administrator to manage the creation of new customer accounts, validate data, and support the Credit Control team. You will ensure SOX compliance, respond to inquiries, and help maintain accurate ledgers while learning core credit control processes.

This entry-level role offers exposure to key AR activities, including invoicing, statements, and stakeholder coordination, with a 37.5-hour Mon-Fri pattern and potential for flexible working.

Qualifications

• Basic understanding of credit control or accounts receivable.
• Strong attention to detail and organisational skills.
• Willingness to learn and follow SOX procedures.
• Good communication skills, both verbal and written.
• Proficiency with MS Excel.

Responsibilities

• Manage new account creation and data validation in D365.
• Process new onboarding forms and VAT validation.
• Obtain credit checks and coordinate approvals.
• Communicate account status to stakeholders.
• Post payments and support AR functions.
• Assist with monthly statements and inquiries.
• Maintain accurate customer records and assist with ad hoc duties.

Skills

Relationship building

Can-do attitude

Detail oriented

Ownership mindset

Credit control basics

Verbal communication

Written communication

Excel

Tools

D365

Job description

lOCATION: Coventry

WORKING PATTERN: Mon - Fri (37.5 hours), Eligible for virtual working / flexible working

reports to: Senior Manager, Accounts Recievable

Role Purpose

You will be the first point of contact for Credit Control administration, with responsibility for managing the Credit Control New Account inbox efficiently, ensuring new customer accounts are set up accurately, emails responded to promptly and in accordance with SOX compliance requirements and internal procedures.

You will also provide essential administrative support to the wider Credit Control Department. This role requires excellent attention to detail, accuracy and organisational skills, with the ability to manage priorities and ensure tasks are completed efficiently and to a consistently high standard.

As part of the Credit Control team, you will have the opportunity to learn and develop within the Credit Control function from an entry-level position, gaining practical experience and knowledge across key Credit Control processes and responsibilities, whilst looking after your own ledger.

What You’ll Do:

Account Creation and data management

• Assist in Credit Control for receipt and storage of all new account opening forms
• Ensuring new account forms have been completed fully from Onboarding
• VAT validation checks
• Customer Business and Delivery address checks
• Obtain Credit Check reports
• Coordinate Credit Control Team Lead authorisation of new accounts set up
• Create new account on D365 system
• Communicate to business stakeholders that account has been created and sales orders can be entered
• Update customer data on D365 system to accurate reflect subsequent changes required
• Release on hold accounts as required and ensure any temp hold are replaced at the required time
• All in line with SOX requirements (specific SOX training will be given)
• Working closely with other Departments, such as Sales and Onboarding

Credit Control

• Ownership of smaller ledger; learning to be a proactive Credit Controller building key relationships with external and internal stakeholders.
• Issuing monthly statements / copy invoices
• Raising any Customer Queries with the relevant departments
• Obtaining proof of payments
• Escalating issues to Team Leader or AR Manager as required
• Releasing of customer orders as required
• Posting of payments received onto D365
• Full training will be given

Credit Control Team Support

• Assist with ongoing Credit Control activities as and when required, such as copy invoices, statements, invoicing uploading to Customer portals.

General Office Duties

• Keeping up to date with in-box emails
• General ad hoc duties as advised by your Manager

What You’ll Bring:

• Ability to build and develop excellent working relationships with both your internal and external customers
• Can-do attitude, open to change and new ways/approaches of working
• A methodical approach to work with a high attention to detail and accuracy. As well as being well organised, reliable and proactive.
• Taking ownership of the role and workload, prioritising tasks effectively and consistently meeting processing deadlines.
• Basic understanding of credit control or accounts receivable would be advantageous, with full training provided where required
• Good verbal and written communication skills
• Good IT skills including excel

Funko is an equal opportunity employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, colour, religion, gender, gender identity, sexual orientation, national origin or disability status.

The above statements are intended to describe the general nature and level of work being performed by this role holder. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and all employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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