Junior Business Systems Analyst - CRM

ZipRecruiter; London; On-site; GBP 40,000 - 50,000; Full time

Job summary

An established industry player is looking for a Junior IT Systems Business Analyst to join their dynamic team in London. This exciting opportunity involves managing and developing business applications, including a CRM system. You'll collaborate with various teams to ensure data integrity and optimize workflows. Ideal candidates will have a keen analytical mindset and a desire to learn. Join a supportive environment that promotes growth and offers the chance to become a subject matter expert with advanced tools. If you're eager to make a difference in the financial sector, this role is perfect for you.

Qualifications

• 3+ years in a CRM-related role, preferably in finance.
• Experience managing business applications and CRM systems.

Responsibilities

• Assist in managing and improving CRM systems and data integrity.
• Collaborate with teams to enhance CRM and Research systems.

Skills

CRM Experience

Data Analytics

Microsoft Excel

Business Intelligence

Process Automation

Tools

Datazoic

MediaSterling

Job description

Job Description

Junior IT Systems Business Analyst - CRM
Full Time | Office Based | City of London
£40,000 - £50,000 per annum

Is this the Junior IT Systems Business Analyst role for you?

Crone Corkill is partnered with a long-standing financial client who is seeking a Junior IT Systems Business Analyst with CRM experience to join their team following an internal promotion. Working as part of a close-knit team in a 5-day per week onsite setting, you'll assist in managing and developing business applications, including their CRM system, Research Authoring tool, and the Research Portal.

While specific tooling experience is not essential, the most important qualities are eagerness to learn, comfort liaising with both technical and non-technical teams, a detail-oriented and analytical approach, and experience working in a similar-sized environment.

What will you do as a Junior IT Systems Business Analyst?

1. Assist in managing, maintaining, and improving Datazoic (CRM), MediaSterling, and the Research Portal.
2. Support CRM data integrity through data validation, user management, and system controls.
3. Collaborate with Front & Back Office teams, Senior Management, and Stakeholders to develop and enhance CRM & Research systems.
4. Partner with IT & Production teams and third-party vendors to optimize solutions and streamline workflows.
5. Act as a bridge between technical teams and business users—gathering requirements and ensuring successful delivery of solutions.
6. Provide reporting and analysis to support Strategy and Front Office functions.
7. Assist in developing BI tools to drive account management, client strategy, and revenue growth.
8. Optimize CRM data structures and reporting capabilities.

What skills do you need to be a Junior IT Systems Business Analyst?

• Approximately 3 years of experience in a similar CRM-related role, ideally in finance.
• Experience working with CRM systems (Datazoic preferred but not essential).
• Good understanding of CRM data structures, processes, and best practices.
• Experience within the financial industry.
• Experience managing business applications.
• Knowledge of business intelligence, process automation, and data analytics.
• Proficiency in Microsoft Excel and Office Suite.

What's in it for you?

Joining a well-connected team known for promoting from within offers opportunities to become an SME with various tools, including Datazoic CRM, MediaSterling Research Authoring tool, and the Research Portal.