Brook Green Supply is an independent B2B energy supply company. You will work alongside a highly experienced team with extensive industry knowledge, offering a great career opportunity for a determined, flexible, and driven individual. Personal development and career progression are aligned with the company's growth and success.
Your responsibilities include managing a portfolio of key account customers from onboarding through to contract renewal. You will be the primary contact for all key account matters, anticipating client needs and coordinating with internal and external parties to meet deadlines.
The Role
- Data Collection and Analysis
- Gathering data from various sources such as databases, interviews, surveys, and documentation.
- Cleaning, validating, and organizing data for accuracy and consistency.
- Using analytical tools to derive insights.
- Identifying trends to support business decisions and strategies.
- Requirement Elicitation and Documentation
- Creating project scope documents and requirement artifacts.
- Conducting stakeholder interviews and workshops to gather requirements.
- Documenting requirements using user stories, use cases, and specifications.
- Prioritizing requirements with stakeholders.
- Process Mapping and Modelling
- Mapping current processes and identifying inefficiencies.
- Designing future process models aligned with business goals.
- Validating process changes with stakeholders.
- Research and Analysis
- Conducting market research and benchmarking.
- Analyzing performance data and market trends.
- Providing insights and recommendations.
- Reporting and Presentation
- Developing reports and dashboards.
- Adapting content for different audiences.
- Presenting findings to stakeholders.
- Testing and Quality Assurance
- Supporting test plan creation and execution.
- Assisting in User Acceptance Testing (UAT).
- Documenting defects and working with developers to resolve issues.
- Project Coordination and Support
- Assisting project managers with planning and tracking.
- Maintaining project documentation.
- Coordinating across departments for timely delivery.
- Product and Application Support
- Monitoring product performance.
- Resolving user issues and supporting releases.
- Gathering user feedback for improvements.
- Continuous Improvement
- Contributing ideas for team and process enhancements.
- Participating in retrospectives and lessons learned.
- Staying updated with industry best practices.
Additional Details
- Seniority level: Entry level
- Employment type: Contract
- Job function: Consulting
- Industry: Operations Consulting