Junior Business Analyst

ISS World; England; On-site; GBP 25,000 - 32,000; Full time

Job summary

ISS is seeking a Junior Business Analyst to support the Commercial & Finance team with administrative, reporting, and invoicing tasks. The role suits a detail-oriented, proactive individual who can manage queries and contribute to key financial and commercial processes.

You will handle supplier queries, assist with month-end invoicing, and provide regular reports. Full training will be provided, and you will work with internal teams, stakeholders, and suppliers to help the business run smoothly.

Qualifications

• Detail-oriented candidate with a positive and professional attitude.
• Ability to proactively manage queries and support reporting requirements.
• Full training will be provided.

Responsibilities

• Manage supplier account queries, receipt goods on Coupa, and investigate invoice discrepancies.
• Review invoice coding and make corrections where required.
• Monitor client invoice receipts and produce weekly action reports.
• Deliver scheduled and ad hoc client and internal reporting requirements.
• Log purchase orders received from clients accurately and promptly.
• Record invoices raised to clients during month-end periods.
• Manage escalated issues professionally, ensuring timely resolution and effective communication.
• Provide administrative support to the Finance & Commercial team while contributing to process improvements and best practice initiatives.

Skills

Strong work ethic

Self-motivated

Attention to detail

Professional attitude

Customer service

Multi-tasking

MS Office skills

Communication skills

Organisational skills

Tools

Coupa

Job description

We are seeking a Junior Business Analyst to support the Commercial & Finance team by providing administrative, reporting, and invoicing support across the contract.

This role requires an adaptive, flexible, and self-motivated individual who can build strong working relationships with internal teams, stakeholders, and suppliers.

Job Description

We are looking for a detail-oriented candidate with a positive and professional attitude who can proactively manage queries, support reporting requirements, and help ensure key financial and commercial processes are completed accurately and efficiently. Full training will be provided.

Key Responsibilities

• Manage supplier account queries, receipt goods on Coupa, and investigate invoice discrepancies.
• Review invoice coding and make corrections where required.
• Monitor client invoice receipts and produce weekly action reports.
• Deliver scheduled and ad hoc client and internal reporting requirements.
• Log purchase orders received from clients accurately and promptly.
• Record invoices raised to clients during month-end periods.
• Manage escalated issues professionally, ensuring timely resolution and effective communication.
• Provide administrative support to the Finance & Commercial team while contributing to process improvements and best practice initiatives.

Professional and Personal Competencies/Qualifications

• Strong work ethic and willingness to learn.
• Self-motivated with the ability to work independently and use initiative.
• Excellent attention to detail and accuracy.
• Positive and professional approach to work.
• Strong customer service and relationship-building skills.
• Ability to manage multiple tasks and priorities effectively.
• Good IT skills, including Microsoft Outlook, Word, PowerPoint, and Excel.
• Strong communication and organisational skills.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.