Junior Beta Liaison

ION® Audio; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Generous annual leave

Private Healthcare

Pension scheme

Employee Assistance Programme

Cycle To Work

Staff discount on products

Job summary

inMusic is seeking a Beta Liaison in Cambridge to engage with beta testers, handle inquiries, and relay bug reports and feature requests to product teams.

You will work hands-on with music technology products, resolve setup issues, and contribute to FAQs, knowledge base entries, and release posts. Collaboration with QA and product teams is essential.

Qualifications

• 1+ years in a customer-facing role in tech or retail.
• Knowledge of the full software development lifecycle.
• Strong problem-solving approach.
• Good knowledge of music technology, DJ products and music production.
• Proficient with Microsoft Office or equivalent.

Responsibilities

• Answer beta tester inquiries via forum, email, and chat.
• Maintain excellent tester experience with clear feedback and bug reports.
• Resolve setup and tech issues for beta updates.
• Write beta FAQ entries and knowledge base articles.
• Stay knowledgeable about existing and new products.
• Collaborate with QA, product, and project teams.

Skills

Customer-facing

Problem solving

Music technology

Office software

Jira/Confluence

Discourse forum

Tools

Jira

Confluence

Discourse

Job description

Are you our next Beta Liaison?

Are you a customer-focused individual with experience in technical support, customer support, or community management, who also has a passion for music technology? We are seeking a new member of our beta liaison team who will thrive on interacting with our beta testers, handling their queries, bug reports, and feature requests, and discussing our unreleased products with them in great detail.

The beta liaison team works closely with product teams, QA, and beta testers to ensure all feedback is considered when we are developing a new product. The successful candidate will be hands-on with the products, and the sole point of contact for many of our customers. If you think you have the skills and experience required to succeed in this role,

Key Responsibilities

• Answer beta testers inquiries through a variety of channels, including forum, email, and IM.
• Ensure an excellent beta tester experience, emphasising feedback, quality bug reports, sensible and useful feature requests, and maintaining beta tester engagement.
• Resolve any setup and technical difficulties for beta updates.
• Write Beta FAQ entries, knowledge base entries, technical help entries and release posts.
• Maintain knowledge of all existing and new products, emphasising setup, practical use, and troubleshooting.
• Work with Software QA and onwards Product and Project teams.

Some of our current software and hardware beta programmes are:

• MPC and Force
• Engine DJ and Engine OS
• HeadRush
• Moog
• AIR Music Technology
• Plus many, many more!

Requirements

• 1+ years’ experience in customer-facing role; retail/hospitality/customer support.
• Awareness and knowledge of full lifecycle experience of software development, from inception, planning, development, test, deployment, and maintenance.
• Demonstrable problem-solving approach.
• Good skills in music technology, inclusive of DJ products, electronic and digital music production, live performance, and recording, etc.
• Experience of Microsoft Office suite or equivalent.

Nice To Have

• Some knowledge of Jira and Confluence (Atlassian software) or similar bug tracking and organisational software
• Some experience with Discourse or similar forum admin software
• Some knowledge of, or experience with project tracking tools
• Generous annual leave entitlement
• Private Healthcare
• Pension scheme
• Employee Assistance Programme
• Cycle To Work Scheme
• Staff discount on products sold by inMusic (for personal use only)
• £1,000 annual allowance for training and development
• Sick pay

inMusic is the parent company for a family of premier brands that includes AIR Music Technology, Akai Professional, Alesis, Alto Professional, Denon DJ, Denon Pro, Marantz Professional, HeadRush, ION Audio, Marq Lighting, M-Audio, MixMeister, Moog, Numark, Rane, and Sonivox. Committed to pushing the boundaries of innovation in the DJ, music production, live sound, musical instrument, pro audio, lighting and consumer electronics industries, each of inMusicʼs brands creates cutting-edge products that incorporate and build upon the latest in engineering, design, and technology.