Junior Applications Engineer

QSC; Egham, Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as an Applications Engineer, where you'll support and train clients across Europe on innovative audio and video solutions. This entry-level role offers comprehensive training and mentorship, ideal for recent graduates eager to grow in a dynamic environment. You'll engage with cutting-edge technologies while ensuring exceptional customer experiences. If you're passionate about technology and ready to make a difference, this opportunity is perfect for you.

Benefits

Comprehensive training programs

Opportunities for career growth

Collaborative work environment

Exposure to cutting-edge technologies

Diverse role in an international company

Qualifications

• Bachelor's degree in engineering or Computer Science, or relevant industry experience.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Provide applications support and training content to various European markets.
• Diagnose and troubleshoot technical issues, ensuring customer satisfaction.

Skills

Problem-solving

Communication

Interpersonal skills

Presentation skills

Attention to detail

Desire to learn

Education

Bachelor's degree in Engineering

Bachelor's degree in Computer Science

Tools

Q-SYS

Cisco

Dante

Job description

Overview

QSC '50 and Forward' – Founded five decades ago, QSC, LLC is now one of the world's leading companies in the design and manufacture of professional audio, video, and control (AV&C) solutions, including the Q-SYS platform, power amplifiers, speakers, and digital mixing consoles. Combining a wide range of state-of-the-art technologies under one roof, QSC delivers reliable, scalable, and flexible solutions for fixed installations, mobile PA, production, enterprise-wide applications, and cinema operators around the world. We are headquartered in Costa Mesa, California, and have regional offices in Egham (England), Sinsheim (Germany), Wattens (Austria), Nieuwegein (Netherlands), Dubai (UAE), among others. Our mission is to bring people together through immersive experiences and a more connected world. We value quality, commitment, innovation, and care for our customers and the community. At QSC, fun and hard work go hand in hand.

Responsibilities

In this role, you will support and deliver the highest quality technical support to the UK systems integrators, consultants, and end users across Ireland, Nordics, Eastern, and Southern Europe markets.

We are seeking a motivated and enthusiastic Applications Engineer to join our team. This entry-level position is ideal for recent graduates or individuals with a couple of years of industry experience. You will receive comprehensive training and mentorship to develop your skills in supporting our sales team and customers with technical expertise on our products and solutions.

Your main responsibilities will include:

• Providing applications support and QSC training content to the UK, Ireland, Nordics, Eastern, and Southern Europe markets.
• Ensuring the highest level of customer experience while identifying solutions to software and hardware issues.
• Diagnosing and troubleshooting technical issues, including programming, commissioning, and network configuration.
• Tracking and monitoring system issues through to resolution within agreed time limits.
• Properly escalating unresolved issues to appropriate internal teams (e.g., product managers).
• Providing prompt and accurate feedback to customers while ensuring all issues are logged accordingly.
• Managing follow-up procedures to ensure systems are fully functional after troubleshooting.
• Documenting technical knowledge in notes and manuals.
• Maintaining and building excellent relationships with customers and end users.
• Participating in market research, competitor, and customer surveys in collaboration with the product development teams.
• Liaising and attending meetings with other company functions necessary for duties and organizational development.
• Attending industry training to develop relevant knowledge and skills to enhance performance.

Your Profile

• Bachelor's degree in engineering, Computer Science, or a related field, or relevant industry experience (internships or co-op placements are acceptable).
• Qualifications in relevant fields are a plus (e.g., Q-SYS, Cisco, Dante, Programming Courses).
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Desire to learn and grow in a fast-paced environment.
• Basic understanding of audio, video, or networking technologies is a plus.
• Confident and engaging presentation skills.
• Excellent communication skills – with the ability to translate technical information for all types of audiences.
• Fluent English language skills (both verbal and written).

Qualifications

We Offer

• Comprehensive training and mentorship programs.
• Opportunities for career growth and development.
• Collaborative and inclusive work environment.
• Exposure to cutting-edge technologies and projects.
• A diverse role in a highly successful international company.
• An engaged and culturally diverse environment driven by shared and strong values.
• Long-term prospects and career opportunities.

Have we aroused your interest? Please apply online.

We look forward to receiving your application!