Junior Application Support Officer

Alfianni Online - Artist Netwerk; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology support organization in Newcastle upon Tyne is seeking a junior application support officer. This entry-level role involves developing and maintaining documentation, supporting the configuration of eRecord applications, and providing guidance on their use. You'll work collaboratively with senior officers and participate in out-of-hours support as needed. Ideal candidates will have strong communication skills and a willingness to learn about various applications within a supportive team environment.

Qualifications

• Entry-level position requiring strong communication and documentation skills.
• Ability to learn and adapt to various eRecord applications.
• Willingness to participate in out-of-hours support.

Responsibilities

• Develop and maintain user and configuration documentation.
• Support application configuration and data management.
• Provide expert advice on eRecord applications.
• Test and deploy new or updated software versions.

Job description

Role Overview

The purpose of the team and all the support officers is to ensure that eRecord applications remain fit for purpose and up-to-date. The junior application support officer will be part of a team set up to support the various applications that make up the Trust’s eRecord. As there are too many applications for any one person to be a subject matter expert in all of them, the junior application support officer is expected to understudy and back up the work of senior application support officers, working towards becoming a trust subject matter expert in a few applications and providing assistance and backup coverage in the event of short absences.

Scope of Support

At present the applications that will be covered by the EPR Development Team include Cerner Millennium products, ICE and SystmOne.

Responsibilities

• Development and maintenance of user documentation
• Development and maintenance of configuration and support documentation
• Maintenance of records regarding the release and version status of the eRecord applications
• Configuration of applications and their data stores to meet the needs of the Trust and the application users
• Providing expert advice and guidance on the opportunities offered by the eRecord applications
• Contributing to the setup, testing and deployment of new or updated versions of eRecord software
• Assisting in the process of identifying and resolving systemic problems with applications
• Participate in a rota for out‑of‑hours maintenance and support and be on call as required

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT System Training and Support
• Location: Newcastle Upon Tyne, England, United Kingdom