Junior Application Support Engineer

ZipRecruiter; London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A forward-thinking financial services firm is seeking a Junior Application Support Engineer to join their dynamic team in London. This permanent role offers a hybrid working model, allowing flexibility with 2 days in the office and 3 days working from home. The ideal candidate will have 1-3 years of experience in application support and a keen interest in financial technology. You will be responsible for diagnosing software issues, managing support tickets, and ensuring excellent communication with stakeholders. Join this innovative company and take your career to the next level in a collaborative environment that values your contributions.

Qualifications

• 1-3 years experience in an application support-related role.
• Interest in Financial Technology area is ideal.

Responsibilities

• Diagnosing and troubleshooting software issues quickly and effectively.
• Managing support tickets and ensuring SLA adherence.

Skills

Diagnosing and troubleshooting software issues

Excellent communication skills

Problem-solving capability

Time management skills

Organizational skills

Tools

Linux

SQL

AWS (EC2, S3, Lambda, CloudFormation)

Python

Docker

Git

Elastic Stack (Elasticsearch, Logstash, Kibana)

JIRA Service Desk

Job description

Job Description

Financial Services Firm is hiring for a Junior Application Support Engineer for their team based in London.

This is a permanent role. The role offers a hybrid model with 2 days in the office and 3 days working from home. You will ideally have previous Financial Services experience or an interest in the Financial Technology area and have between 1-3 years experience in an application support-related role. The salary on offer is between £40K - £50K, depending on experience.

Responsibilities:

• Experienced in diagnosing and troubleshooting software issues quickly and effectively.
• Understanding of Linux, SQL, and cloud technologies such as AWS (EC2, S3, Lambda, CloudFormation).
• Experience using Python, Docker containerization, and Git version control.
• Familiar with Elastic Stack (Elasticsearch, Logstash, Kibana) for monitoring and analysis.
• Proven experience managing support tickets (JIRA Service Desk) and ensuring SLA adherence.

Skills and Attributes:

• Excellent communication and stakeholder management skills, with a client-first approach.
• Proven problem-solving capability
• Time management skills and the ability to establish reasonable deadlines
• Excellent organizational skills and the ability to multi-task
• Experience in customer facing positions

Please apply for immediate interview!