Junior Application Support

TN United Kingdom; Brighton; Hybrid; GBP 30,000; Full time

Job summary

A forward-thinking company is seeking a Junior Application Support professional to ensure the smooth operation of their event management system. This exciting role involves managing stakeholder communications, resolving bugs, and overseeing system administration. With comprehensive training programs and a commitment to staff wellbeing, this innovative firm offers a hybrid work environment that includes both office and remote work. If you're looking for a dynamic opportunity that supports your career growth while working on engaging challenges, this role is perfect for you.

Benefits

Flexible Working Arrangements

Training Programs

Opportunities to Travel Abroad

Diverse and Inclusive Culture

Qualifications

• Strong communication and collaboration skills to work effectively with diverse stakeholders.
• Problem-solving abilities with attention to detail and accuracy.

Responsibilities

• Provide daily support for the software platform, including bug resolution.
• Collaborate with stakeholders to troubleshoot and resolve issues.
• Manage user access and perform basic system administration tasks.

Skills

Communication Skills

Problem-Solving

Flexibility

Technical Knowledge

Job description

Job Opportunity: Junior Application Support

Our client, a global events management company known for well-established trade shows and conferences worldwide, is seeking a Junior Application Support professional.

The role involves ensuring the smooth operation of their event management system by managing stakeholder communications, resolving bugs, overseeing system administration, and coordinating feature go-lives.

Key Responsibilities:

1. Provide daily support for the software platform, including bug resolution and configuration management.
2. Collaborate with stakeholders and Technical Account Managers to troubleshoot and resolve issues.
3. Manage user access, permissions, and perform basic system administration tasks.
4. Coordinate feature launches and conduct testing prior to deployment.

Required Skills and Experience:

• Strong communication and collaboration skills to work effectively with diverse stakeholders.
• Problem-solving abilities with attention to detail and accuracy.
• Flexibility and adaptability to various project needs and learning styles.
• Basic technical knowledge, preferably with experience in software application support roles.

The company offers comprehensive training programs and relevant courses to support your development. They foster a diverse and inclusive culture that prioritizes staff wellbeing, offers engaging work challenges, and supports career growth.

This position offers a salary of up to £30,000, with excellent benefits including flexible working arrangements and opportunities to travel abroad to their events. The role is hybrid, requiring 3 days in their Brighton office and 2 days remote work.

To apply, please send your CV to Jennifer Palmer at IT Recruitment Solutions.

Keywords: Application Support, Product Support, IT Support, Brighton, Flexible Working