Junior Application Support Analyst

GoLive Recruitment; Portsmouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment company is seeking a proactive Junior Application Support Analyst to join their internal Systems Department in Portsmouth. The role involves providing support for core business applications, ensuring seamless operations, and promoting best practices within the organization. Ideal candidates will have a strong attention to detail, excellent communication skills, and a background in ERP support, particularly IFS.

Qualifications

• Experience supporting an ERP system, preferably IFS.
• Strong Microsoft Office skills are essential.

Responsibilities

• Provide 1st and 2nd line user support for ERP system issues.
• Troubleshoot application issues and manage user accounts.
• Assist with user onboarding and create documentation.

Skills

Attention to Detail

Communication Skills

Proficiency in Microsoft Office

Education

A-levels or equivalent qualifications

Job description

Junior Application Support Analyst

We are seeking a proactive and detail-oriented Junior Application Support Analyst to join our clients internal Systems Department, supporting core business applications and ensuring seamless operations across the organisation.

Key Responsibilities:

• Provide 1st and 2nd line user support for issues related to the ERP system (IFS).
• Respond to user queries promptly and effectively to ensure a high level of service.
• Troubleshoot application issues using documentation and support resources.
• Manage software user accounts and system access in coordination with team members.
• Develop and execute test plans for system upgrades and support process validation.
• Monitor and manage incident tickets, including liaising with external partners where needed.
• Assist with user onboarding and training; create and maintain user guides and documentation.
• Promote best practices across the business systems environment.
• Participate in cross-functional process reviews to support continuous improvement.
• Escalate unresolved issues to senior team members or IT leadership as required.

Candidate Profile:

• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Excellent attention to detail and communication skills.
• A-levels or equivalent qualifications are required.
• Previous experience in ERP or systems support (especially IFS) is highly desirable.

This company is an equal opportunity employer and values diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

GoLive Recruitment is a trusted supplier of permanent, contract, and interim recruitment services, specialising exclusively on the IFS ERP ecosystem.