Junior Airtime Administrator: Billing & Systems Learn & Grow

YourRecruit; Redhill; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

25 days' holiday

pension scheme

health benefits

Job summary

YourRecruit Ltd. is seeking a Junior Airtime Administrator to join a busy admin team in Redhill. The role involves learning and handling billing, provisioning and customer queries, with initial training and potential hybrid working after 6 months.

Requires numeracy, Excel proficiency and a keen interest in telecoms billing. Hours are Monday to Friday, 9:00–17:30, with a supportive four-person Airtime team and clear progression to Billing Administrator as you grow.

Qualifications

• Ideally experienced in administration, billing, finance, order processing, customer service or a similar environment.
• Numerate and confident working with figures.
• Comfortable using Microsoft Office, particularly Excel at an intermediate level.
• Highly organised with excellent attention to detail.
• A confident communicator, both written and verbally.
• Comfortable working with systems and learning new software.
• Naturally curious and keen to understand how things work.
• Reliable, trustworthy and able to handle confidential information.

Responsibilities

• Processing activations, deactivations and package changes.
• Supporting billing and provisioning requests.
• Checking customer accounts, billing profiles and rates.
• Assisting with monthly billing processes and invoice validation.
• Carrying out regular checks to identify errors or unprocessed orders.
• Responding to customer queries and resolving issues through to completion.
• Managing tickets through the internal ticketing system.
• Processing prepay voucher orders, invoices and deliveries.
• Updating systems accurately and maintaining customer information.
• Liaising with other internal departments to ensure requests are completed correctly and on time.

Skills

Numerate

Excel

Attention to detail

Communication

Tools

Microsoft Office

Job description

YourRecruit Ltd. is seeking a Junior Airtime Administrator to join a busy admin team in Redhill. The role involves learning and handling billing, provisioning and customer queries, with initial training and potential hybrid working after 6 months.

Requires numeracy, Excel proficiency and a keen interest in telecoms billing. Hours are Monday to Friday, 9:00–17:30, with a supportive four-person Airtime team and clear progression to Billing Administrator as you grow.