Junior Account Manager — SaaS Growth & Retention

Deliverect; Greater London; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

Deliverect is hiring a Junior Account Manager to support the Growth team in post-sales success and customer value. You will work with a portfolio of customers under the mentorship of senior Account Managers, gaining hands-on experience in relationship building and account management fundamentals.

This is a full‑time, hybrid role with 4 in-office days in London or Paris and 1 day from home. You will drive renewals, identify upsell opportunities, and collaborate with Product, Legal and Finance to

Qualifications

• Fluency in English with strong written and verbal communication skills.
• Bachelor's degree in Business, Commerce, Marketing, or related field (or equivalent professional experience).
• Excellent interpersonal and relationship-building skills with a genuine interest in customer success.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• A proactive, curious mindset with enthusiasm for learning about SaaS, food tech, and account management.
• Proficiency with CRM tools, spreadsheets, and standard productivity software (Google Workspace, Microsoft Office).
• Ability to work both independently and as part of a collaborative team.
• Previous customer-facing experience in any capacity (customer service, sales support, business operations).
• Familiarity with APIs, integrations, or technical product environments.
• Proficiency in German or another European language (French, Spanish, Italian, etc.).
• Experience with project management or working with product teams.

Responsibilities

• Own end-to-end renewal lifecycle, identify upsell and cross-sell opportunities, and contribute to revenue targets.
• Serve as main contact for customers, gather requirements, and collaborate with Product, Legal and Finance on feasibility and paths for requests.
• Build and nurture relationships with assigned customers through regular communication and engagement.
• Support cross-functional collaboration between Product, Support and Finance to relay customer feedback and implement solutions.

Skills

English fluency

Interpersonal skills

Organizational skills

Independent work

Proactive mindset

Customer-facing experience

APIs familiarity

German or another European language

Project management experience

Education

Bachelor's degree in Business, Commerce, Marketing, or related field

Tools

CRM tools

Google Workspace

Microsoft Office

Job description

Deliverect is hiring a Junior Account Manager to support the Growth team in post-sales success and customer value. You will work with a portfolio of customers under the mentorship of senior Account Managers, gaining hands-on experience in relationship building and account management fundamentals.

This is a full‑time, hybrid role with 4 in-office days in London or Paris and 1 day from home. You will drive renewals, identify upsell opportunities, and collaborate with Product, Legal and Finance to