Junior Account Manager

JR United Kingdom; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the industry is seeking a motivated Junior Account Manager to support client management and project execution. This role is perfect for those looking to begin their career in a dynamic environment focused on client satisfaction. You will engage with clients, coordinate projects, and assist in developing account management strategies while contributing to the growth of the client base.

Qualifications

• Degree required in a relevant field.
• Experience in account management or customer service preferred.
• Strong communication and relationship-building skills essential.

Responsibilities

• Assist in managing client accounts and support project coordination.
• Maintain records of client interactions in CRM.
• Stay informed about industry trends and client needs.

Skills

Communication

Interpersonal Skills

Organizational Skills

Detail-oriented

Proactive Problem Solving

Education

Bachelor’s degree in Business, Marketing, Communications, or related field

Tools

Microsoft Office Suite

CRM software

Job description

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We are seeking a motivated and detail-oriented Junior Account Manager to join our dynamic team. The successful candidate will play a crucial role in supporting our account management team, ensuring client satisfaction, and contributing to the growth and retention of our client base. This position is ideal for someone looking to start or build their career in account management within a supportive and collaborative environment.

Key Responsibilities:

Client Support and Relationship Management:

• Assist in managing client accounts, serving as a point of contact for routine inquiries and requests.
• Develop and maintain strong relationships with clients by understanding their needs and ensuring their satisfaction with our products and services.
• Prepare and deliver regular reports on account status and performance metrics to clients and internal stakeholders.

Project Coordination:

• Support the planning and execution of client projects, ensuring timely delivery and adherence to quality standards.
• Coordinate with internal teams, including sales, marketing, and product development, to address client needs and resolve any issues.

Administrative Duties:

• Maintain accurate and up-to-date records of client interactions and transactions in the CRM system.
• Assist in creating and updating account management documentation, proposals, and presentations.

Market and Product Knowledge:

• Stay informed about industry trends, competitive landscape, and our company’s products and services.
• Provide clients with insights and recommendations on how to optimize their use of our offerings.
• Identify opportunities for upselling and cross-selling additional products or services to existing clients.
• Assist the sales team in preparing proposals and presentations for potential clients.

Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Previous experience in account management, customer service, or a related field is a plus.
• Strong communication and interpersonal skills with the ability to build and maintain client relationships.
• Detail-oriented with excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• A proactive and adaptable approach to problem-solving and a willingness to learn.