Junior Account Handler

Howden Group Holdings; Stratford-upon-Avon; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team, providing exceptional telephone support and managing customer insurance journeys. This role offers the chance to learn about the insurance industry while contributing to a collaborative environment focused on customer satisfaction. With a commitment to work/life balance and career progression, this position is ideal for those looking to make a positive impact in a supportive setting. Join a company that values diversity and innovation, and help deliver quality service to clients while growing your skills in a dynamic field.

Benefits

Flexible working hours

Hybrid working options

Support for diversity

Encouragement to innovate

Teamwork environment

Qualifications

• Willingness to learn about insurance processes and markets.
• Organized with attention to detail.

Responsibilities

• Provide exceptional telephone support to customers.
• Manage data entry, premiums, and funds collection.
• Create accurate client records and documentation.

Skills

Customer Service

Team Collaboration

Attention to Detail

Basic Software Proficiency (Outlook, Excel, Word)

Job description

Who are we?

Howden is a global collective of talented and passionate individuals, united by a shared no-limits mindset. With 18,000 employees across over 100 countries, we push the boundaries of insurance and foster a strong, collaborative culture. Our employees value work/life balance, career progression, sustainability, and volunteering, which are central to our community.

The Role

This role involves providing exceptional telephone support to both new and existing customers, offering membership and insurance packages that promote confidence and peace of mind at low cost. The position requires core knowledge of the beauty industry and support, with opportunities for those with or without prior insurance experience. Responsibilities include handling enquiries verbally and in writing, recording customer information, issuing insurance documentation, processing payments, and managing membership details.

If you're enthusiastic about helping people succeed and supporting our company's growth, we invite you to join us and help deliver the quality service our clients expect. You will manage all aspects of the insurance journey, ensuring customers receive the right coverage and pricing, contributing to our mission as a force for good in insurance.

What you'll do

1. Work with senior team members to meet objectives
2. Participate in team meetings and collaborate on projects
3. Create accurate client records and documentation
4. Respond to market and third-party queries
5. Handle telephone calls professionally within three rings
6. Manage data entry, premiums, and funds collection
7. Make prospecting calls when necessary
8. Ensure documentation and communications comply with procedures and regulations
9. Process data accurately to support client service and internal analysis
10. Maintain client files and produce documentation promptly
11. Conduct due diligence and sanctions checks as per procedures
12. Follow company policies and obtain necessary authorizations
13. Engage in personal development and regulatory training

Who we're looking for

• Willingness to learn about insurance processes and markets
• Ability to work collaboratively in a team
• Organized with attention to detail
• Previous insurance experience is not required; training will be provided
• Confidence to support team activities
• Proficiency in basic software (Outlook, Excel, Word)

What do we offer in return?

A flexible career aligned with your values, including support for diversity, encouragement to innovate, teamwork, and making a positive impact.

Reasonable adjustments

We are committed to providing accommodations to support your needs, including flexible hours and hybrid working options where feasible. If you're interested but have concerns, apply and discuss potential adjustments with us.

*Note: Not all roles can accommodate flexible working arrangements. Contact your Recruitment Partner for more information.