Judicial Case Management Supervisor

Office of the Child Advocate Delaware; Dover; On-site; GBP 49,000 - 71,000; Full time

Job summary

Office of the Child Advocate Delaware seeks a first line supervisor for a unit of judicial case processors and managers. The role ensures expeditious and legal processing, with statewide responsibility and travel. The base is Kent County, with regular travel to Sussex and occasional trips to New Castle as needed.

The incumbent will supervise case management, calendar preparation, and liaison with chambers, law firms, and staff. Strong knowledge of court rules and procedures is essential.

Qualifications

• Three years’ experience in managing cases as they move through the legal process.
• Two years’ experience in researching files, records, and other sources of information, to ensure accurate case data and resolve issues in case flow or other issues.
• Two years’ experience in narrative report writing.
• Coursework, training and/or work experience in staff supervision which may include performing as a lead worker overseeing the work of others.

Responsibilities

• Supervise the unit: manage civil action supervision and case management workstreams.
• Oversee staff scheduling, hearings coverage, and coordination with chambers and staff statewide.
• Monitor case calendars, prepare orders, and ensure timely fulfillment of forms and filings.
• Provide training and guidance to staff on policies, procedures and new systems.

Skills

Case management

Staff supervision

Report writing

Legal process knowledge

Job description

Summary Statement

This is the first line supervisor of a unit of judicial case processors and judicial case managers ensuring cases are processed expeditiously and legally. Supervision of judicial case managers is required to be classified at this level. The incumbents are thoroughly versed in the operations of the court and associated functions in other courts. This position has statewide responsibility and statewide travel is required. The position will be based primarily in Kent County and regular travel to Sussex County is required, with occasional travel to New Castle County as needed.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

• Civil Action Supervision – Supervisors are expected to actively participate in the configuration of the new case management system (C-Track), develop a thorough understanding of its functionality and processes, and be prepared to train support, and guide staff in using the system following its implementation early next year, supervisors are expected to cover hearings as needed, monitor and assist with the clerk review queue, monitor and assist with telephone coverage and retrieval of voicemails, and speak with law firms/litigants/walk-in customers to assist staff or when situations warrant, monitor and assist with issuance of summonses and registered mailings, assist All Chambers, responsible for new case 348 deed restriction, monitor and assist with name search requests and archive requests, assist with microfilm and/or old case searches, monitor and assist with appealed cases filed with Supreme Court to ensure deadlines are met and appeals are recorded and tracked, monitor and ensure Rule 5.1 Confidentiality unsealing timelines are met, answer questions and provide guidance to Civil Action staff regarding FSX, clerk review, court rules, and procedures, works with and provides support to co-supervisor and Judicial Operations Manager to assign staff to in-court events/trial tech setups statewide/case maintenance, monitor and assist in the preparation/finalization and uploading of the weekly court calendar and ensure dissemination, attend meetings/participate in workgroups/projects, assist with the creation of new forms/manual instructions, review/prepare orders and send in Forma Pauperis requests to judicial assistants for review and process accordingly.
• Case Management/Case Maintenance – monitor and review new case filings/case dismissals/assignments/transfers, track case statuses, scan/e-file granted orders, contact law firms, keep all informed of project statuses, case review, draft letters, communicate and collaborate with Chambers and execute requests as directed, enter and send trial exhibit disposal letters and prepare orders, sends emails to counsel/Capitol Police/court staff/FSX support, correct errors and work with staff to avoid future errors.
• Human Resource/Personnel – review and approve/disapprove time off requests, ensure staff are where they are supposed to be, assist with the development and enforcement of staff evaluations/performance plans/list of duties, provide training and ongoing guidance to staff regarding the policies and procedures/any new policies and procedures of the court, and assigns staff Delaware Learning Center training programs along with holding internal refresher training sessions for staff with co-supervisor.
• Registered Mailings – track and prepare registered mails.
• Reports – prepare and balance Monthly Case Assignments and Case Disposition reports and assist staff with balancing their reports.
• Other Duties as assigned - consistently maintain professionalism when communicating with attorneys/pro-se litigants/co-workers/supervisors/judicial officers both in-person and on the telephone, back‑up staff and ensure that any RIC timeclocks are properly changed the first workday of each month.

Job Requirements

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Three years’ experience in managing cases as they move through the legal process.
• Two years’ experience in researching files, records, and other sources of information, to ensure accurate case data and resolve issues in case flow or other issues.
• Two years’ experience in narrative report writing.
• Coursework, training and/or work experience in staff supervision which may include performing as a lead worker overseeing the work of others.

Additional Posting Information

This position has statewide responsibility and statewide travel is required. The position will be based primarily in Kent County and regular travel to Sussex County is required, with occasional travel to New Castle County as needed.

Conditions of Hire

• A satisfactory criminal background check is required as a condition of hire.
• A direct deposit of paychecks is required as a condition of hire.

Benefits

• Full time employees are eligible for free parking.
• To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on‑line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.

Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com.

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail].

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.