Judicial Case Processor I

Office of the Child Advocate Delaware; Dover; On-site; GBP 24,000 - 34,000; Full time

Job summary

Office of the Child Advocate Delaware is seeking an entry-level Judicial Case Processor I to review, prepare, process, and maintain court documents under close supervision. You will follow standardized procedures and interact with court personnel and the public to exchange information.

Training will cover automated information systems, records management, and ongoing development within a structured environment that emphasizes accuracy and compliance with procedures.

Qualifications

• Coursework, training, education, and/or work experience in document processing such as reviewing records for completeness and conformity with laws and policies.
• Coursework, training, education, and/or work experience in record keeping and retrieval of physical, electronic, and digital documents.
• Coursework, training, education, and/or work experience in using automated information systems to enter and update data.
• Coursework, training, education, and/or work experience in customer service delivering prompt and courteous assistance.

Responsibilities

• Perform routine judicial case processing under close supervision.
• Assist with more complex processing tasks as needed.
• Communicate effectively with court personnel and the public.
• Attend training programs and on-the-job instruction.
• Learn court operations and related information systems.
• Maintain and organize physical, electronic, and digital documents.

Skills

Document processing

Record keeping

Automated information systems

Customer service

Education

Records management education

Job description

Summary Statement

This is the entry level of judicial case processing work, responsible for reviewing, preparing, processing, and maintaining a variety of legal/court documents and records. Employees perform the full range of Essential Functions, including routine and standardized assignments, under close supervision. Courtesy, act, and effectiveness are required when providing information to and interacting with various court personnel and the general public.

Career Ladder

Upon satisfactory completion of department promotional standards and job requirements, employees may be eligible to be promoted to the next level.

Essential Functions

Employees perform the full range of Essential Functions, including routine and standardized assignments, under close supervision. Courtesy, tact, and effectiveness are required when providing information to and interacting with various court personnel and the general public.

• Receives close supervision from a technical supervisor; the supervisor provides specific instructions on all assignments, and frequent and detailed review of progress, accuracy, and quality of work. Supervisory advice or assistance is readily available.
• Conducts routine judicial case processing work and assists with more complex processing work.
• Seeks guidance from higher-level staff on work that is outside a range of specified, acceptable procedures, standards, alternatives, and practices.
• Attends training programs and receives on-the-job training in all aspects of case processing.
• Learns applicable court operations, automated information systems, computer software, and related procedures, practices, and standards.
• Communicates effectively with internal and external stakeholders, judicial officers, court users, justice partners, and members of the public to gather, exchange, and process information/data.

JOB REQUIREMENTS For Judicial Case Processor I

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Coursework, training, education, and/or work experience in document processing such as reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies, and procedures, resolving deficiencies, and tracking and monitoring activities.
• Coursework, training, education, and/or work experience in record keeping such as maintaining, filing, tracking, and retrieving physical, electronic, and digital documents, reports, or other information.
• Coursework, training, education, and/or work experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Coursework, training, education, and/or work experience in customer service such as providing prompt, accurate, and courteous service to customers seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints.

Additional Posting Information

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Criminal background check

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call [phone]. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

Equal Opportunity statement

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.