Jubilee Day Surgery Centre Receptionist

Countess of Chester Hospital NHS Foundation Trust; Chester; On-site; GBP 20,000 - 23,000; Full time

Job summary

A local NHS healthcare provider is seeking a motivated individual for a Receptionist role at the Jubilee Day Surgery Centre in Chester. The successful candidate will provide comprehensive reception services, handle patient bookings, and ensure excellent customer service during busy periods. Candidates should possess strong administrative skills and the ability to work both independently and as part of a team. This is primarily a Monday to Friday position with some flexibility required.

Qualifications

• Ability to work on own initiative and as part of a team.
• Excellent customer service skills.
• Administrative skills for daily tasks.

Responsibilities

• Provide comprehensive reception service.
• Booking patients and admitting them to JDSC Theatres.
• Respond to enquiries positively and helpfully.

Job description

Overview

We are looking for a highly motivated individual to provide comprehensive reception service to the Countess of Chester Hospital, as directed by the Assistant Service Manager. The successful candidate must be able to work using their own initiative, and also as part of a busy team. This position is based in the Jubilee Day Surgery Centre (JDSC) and is primarily a Monday to Friday job with some flexibility required as part of the working rota.

Responsibilities

• Uphold excellent standards in customer service, dealing with patient queries associated with the service.
• Booking patients into pre-assessment clinics and admitting patients to JDSC Theatres, ensuring demographic information on the hospital computer system and in the patients' casenotes is correct.
• Input all attendances, outcomes and procedures onto the Meditech computer system.
• Respond to all enquiries (telephone/visitor) in a positive, tactful and helpful manner, giving advice where necessary.
• Carry out administrative duties on a daily basis.
• Prepare notes for readily available reference for all planned attendances.

About the Trust

The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:

• The Countess of Chester Hospital: providing 438 general and acute beds
• Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
• Tarporley War Memorial Hospital: a base for community services which serve the local rural population

The Trust employs over 5,916 staff (headcount) and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 411,000. This includes 361,000 residents in Chester and West Cheshire, Ellesmere Port and Neston, and the Deeside area of Flintshire with a population of approximately 50,000.

Person Specification and Culture

Band 2 – Countess of Chester Hospital NHS Foundation Trust. Staff pride themselves on clinical excellence and creating an environment where all staff are valued. The Trust has a strategy focused on continuous improvement, aiming to improve the lives of the community through partnership and innovation. The High Performance Culture supports everyone to be the best version of themselves by staying aligned with the Trust vision, values and behaviours.

Equality, Diversity and Flexible Working

We welcome applications from colleagues from local and neighbouring communities who are under-represented in the region, including Black, Asian, Minority ethnic and disabled individuals. We are reviewing working practices to support flexible working and positive work-life balance. Recruitment is based on competence and values.

Important Notes

• Applicants will be required to pay for their DBS check; costs may be deducted from salary over the first three months of employment. DBS Update Service enrolment is encouraged (small annual fee applies).
• New entrants to the NHS commence on the minimum of the scale stated above.
• Applications may close early if a large number of applications are received.
• Disclosure and Barring Service checks may be required in line with the Rehabilitation of Offenders Act and related orders.
• The DBS cost will be deducted from salary over the first three months of employment.
• Overseas candidates: Department of Health and Social Care has guidance for candidates looking to work in health and care in the UK.