Journey Developer

JR United Kingdom; City Of London; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading UK banking client is seeking a Customer Journey Developer for a 6-month contract in London. The role focuses on enhancing customer experiences through effective UX/UI design and integrating AI solutions into customer journeys, aiming for seamless interactions and positive outcomes.

Responsibilities

• Understand the customer journey front to back.
• Act as a proxy for the customer ensuring UX/UI design.
• Perform discovery and design work for AI integration.
• Ensure removal of friction in the customer journey.

Job description

Journey Developer

London

6 Month Contract

Our UK leading banking client is looking for a Customer Journey Developer to join their team on an initial 6-month contract.

Duties to include:

1. Understand the customer journey front to back, acting as a proxy for the customer and ensuring that the UX/UI is designed with the customer in mind.
2. Consider and react to customer research and merchant feedback.
3. Perform discovery and design work for the ingestion of basic and premium AI internally, supporting the franchises to adopt/utilise OB to optimise their current customer journeys, both short and long term.
4. Focus on the customer, their journey experience, removal of friction and ambiguity within the journey, ensuring seamless experiences and positive outcomes.

If you find this opportunity intriguing and aligned with your skill set, we welcome the submission of your CV without delay.