Jnr PBI Developer 1

JR United Kingdom; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Junior MI & Data Developer to support Lead Developers in enhancing operational performance through data insights and reporting. This role involves producing tailored reports and analyses to improve forecasting and eliminate inefficiencies. You'll collaborate with various teams to ensure effective planning and execution, while developing tools and reports using PowerBI and Excel. Join a company that values ongoing coaching and development, offering a dynamic environment where your contributions will significantly impact operational success.

Benefits

Ongoing coaching and development

Discounts on retail brands

28 days’ holiday including bank holidays

Pension scheme

Sports & Social scheme

Referral scheme

Discounted holidays, flights, hotels

Utility bill discounts

Cinema ticket discounts

Qualifications

• Strong analytical skills with experience in data management and reporting.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Deliver insights on current and historical performance.
• Maintain and develop internal reports and databases.
• Create new reports using PowerBI as part of global strategy.

Skills

SQL/MSQL query building

Excel skills

VBA

Business Objects

Azure

PowerBI

analytical skills

data mining skills

Microsoft Office applications

reporting models

Tools

PowerBI

Business Objects

Azure

Job description

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Reports to: Director of Business Insights

Contract: Permanent

Job Overview

The role of the Jnr MI & Data Developer is to support our Lead Developers with data, reporting, and insights that aid in resource planning and performance management within the operation.

This support will primarily involve producing bespoke data, insights, and analysis to senior stakeholders, aimed at improving forecasting, eliminating process inefficiencies, and maximizing operational output and success.

The role involves providing daily and weekly operational performance reports at client/site level, covering:

• Staffing and adherence performance
• Shrinkage and absence analysis
• Early Life and Glide Path performance
• Agent KPIs and insights, such as AHT, Resolve Rate, Transfer Rate, NPS, Quality Measures, etc.

This role is key in identifying opportunities within team performance by delivering timely KPIs with commentary and insights.

Key Stakeholders

• Operational Team
• Workforce Planning
• Best Practice
• Transformation Team
• Clients

Key Responsibilities and Accountabilities

(May include other duties not specifically listed)

• Deliver insights on current and historical performance
• Provide insights on planning effectiveness and efficiency
• Maintain and develop internal reports, databases, and data structures
• Develop internal planning tools in Excel and other formats
• Create new reports using PowerBI as part of global strategy
• Collaborate with operational teams to ensure plans are well defined and executed
• Conduct ad-hoc performance variance analyses
• Enhance presentation and relevance of operational KPIs
• Support WFM, Best Practice, and Operations analytically
• Maintain accurate system information
• Create audience-appropriate presentations
• Manage collection of effectiveness measures across Planning and Service Delivery
• Contribute to team direction and priorities

Main Job Requirements and Skills

• Experience with SQL/MSQL query building and data management
• Strong Excel skills, VBA preferred
• Experience with Business Objects, Azure, PowerBI, or similar
• Strong analytical and data mining skills
• Experience in data analysis/reporting in a call center environment
• Excellent knowledge of Microsoft Office applications
• Ability to create complex reporting models
• Ability to work under pressure and meet deadlines
• Attention to detail
• Commercial awareness and customer focus

Who are we?

We excel in people interactions, delivering superior customer experiences. We invest in R&D to understand customer behaviors across industries and regions, leveraging our knowledge and technology to provide unique global interactions.

What we offer

• Ongoing coaching, development, and career opportunities
• Discounts on retail brands
• 28 days’ holiday including bank holidays, increasing to 30 from year 2
• Pension scheme
• Sports & Social scheme
• Referral scheme earning up to £900 per referral
• Discounted holidays, flights, hotels
• Utility bill discounts
• Cinema ticket discounts

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