Jnr PBI Developer 1

TN United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Junior MI & Data Developer to support data-driven decision-making. This role involves creating insightful reports and analyses that enhance operational efficiency and performance management. You will work closely with senior stakeholders to deliver bespoke data insights, helping to identify performance opportunities and improve forecasting. With a focus on collaboration and communication, this position offers a fantastic opportunity to develop your skills in a dynamic environment while contributing to impactful projects. Join a team that values innovation and excellence in customer experiences.

Benefits

Ongoing coaching and career development

Discounts on retail brands

28 days’ holiday

Pension scheme

Sports & Social scheme

Referral bonus scheme

Discounted holidays, flights, hotels

Discounted utilities and cinema tickets

Qualifications

• Strong understanding of SQL and data management.
• Proficient in Excel with VBA preferred.

Responsibilities

• Deliver insights on current and historical performance.
• Maintain and develop internal reports and databases.
• Collaborate with operational teams for effective execution.

Skills

SQL/MSQL query building

Excel

VBA

Business Objects

Azure

PowerBI

Analytical skills

Data mining

Data analysis/reporting

Microsoft Office

Tools

PowerBI

Business Objects

Azure

Job description

Social network you want to login/join with:

Reports to: Director of Business Insights

Contract: Permanent

Job Overview

The role of the Junior MI & Data Developer is to support our Lead Developers with data, reporting, and insights that aid in resource planning and performance management within the operation.

This support is primarily through the production of bespoke data, insights, and analysis delivered to senior stakeholders to improve forecasting, eliminate inefficiencies, and enhance operational output.

The role involves providing daily and weekly performance reports at a client/site level, covering:

• Staffing and adherence performance
• Shrinkage and absence analysis
• Early Life and Glide Path performance
• Agent KPIs such as AHT, Resolve Rate, Transfer Rate, NPS, Quality Measures, and client-specific metrics

This position is key in identifying performance opportunities by providing timely KPI insights with commentary.

Key Stakeholders

• Operational Team
• Workforce Planning
• Best Practice
• Transformation Team
• Clients

Key Responsibilities and Accountabilities

(May include other duties as requested)

• Deliver insights on current and historical performance
• Assess planning effectiveness and efficiency
• Maintain and develop internal reports, databases, and data structures
• Develop planning tools in Excel and other formats
• Create new reports using PowerBI as part of global strategy
• Collaborate with operational teams to ensure clear communication and execution of plans
• Conduct ad-hoc analyses on performance variances and forecast improvements
• Enhance presentation and relevance of operational KPIs
• Provide analytical support for WFM, Best Practice, and Operations
• Accurately update system information
• Ensure presentations are audience-appropriate
• Manage collection of effectiveness measures across departments
• Contribute to team direction and priorities

Main Job Requirements and Skills

• Understanding of SQL/MSQL query building and data management
• Strong Excel skills, VBA preferred
• Experience with Business Objects, Azure, PowerBI, or similar
• Strong analytical and data mining skills
• Experience in data analysis/reporting within call centers
• Proficiency in Microsoft Office, especially Excel and PowerPoint
• Ability to create complex reporting models
• Ability to work under pressure and meet deadlines
• Attention to detail
• Commercial awareness and customer focus

Who are we?

We excel in people interactions, delivering superior customer experiences worldwide. We invest in R&D to understand customer behaviors across industries and channels, leveraging our expertise to provide unique interactions globally.

What we offer

• Ongoing coaching and career development opportunities
• Discounts on retail brands
• 28 days’ holiday (including bank holidays), increasing to 30 from year 2
• Pension scheme
• Sports & Social scheme
• Referral bonus scheme – Up to £900 per referral
• Discounted holidays, flights, hotels
• Discounted utilities and cinema tickets

You can follow us on:

Twitter: https://twitter.com/TPcareersUK

Facebook: https://www.facebook.com/teleperformanceukcareers