JIRA Developer

GEDU; Lancashire; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

25 days annual leave

8 public holidays

1 extra leave per year (up to 5)

Workplace pension scheme

Tuition reimbursement

Flexible benefits

Discounts platform

Wellbeing centre

Referral scheme £500

Job summary

GEDU in the United Kingdom seeks a Jira Developer (JSM) to design, configure, and maintain our Jira Service Management platform, aligning with ITIL standards and enabling agile process automation across IT and business teams.

You will implement workflows, automation, and APIs, administer users and permissions, integrate JSM with enterprise tools, and support incident, problem, change, and service request management while upholding security and governance.

Qualifications

• Bachelor's degree in IT, CS or related field.
• Experience administering or developing within JSM or ITSM tools.
• Strong ITIL knowledge and ITSM best practices.
• APIs and automation experience.
• Knowledge of AI tools and governance in ITSM.
• Excellent communication and stakeholder management.
• Attention to detail and problem solving.

Responsibilities

• Design, configure, and maintain Jira Service Management workflows, fields, forms, and automation rules.
• Develop business rules, scripts, and APIs to support automation and integration.
• Integrate JSM with enterprise tools via APIs.
• Ensure platform security, stability, and policy compliance.
• Collaborate with stakeholders to translate requirements into technical solutions.
• Administer user accounts, roles, and permissions in JSM.
• Support ITIL-based processes: Incident, Problem, Change, Service Request.
• Oversee incident management within the ITSM platform.
• Manage change control, testing, and deployment with minimal disruption.
• Maintain accurate IT asset data using Jira asset management.

Skills

JSM administration

ITIL processes

API automation

AI governance

Stakeholder management

Communication

Problem solving

Education

Bachelor's degree

Tools

ServiceNow

BMC Remedy

FreshWorks

Job description

JOB TITLE: Jira Developer (Jira Service Management - JSM)

REPORTS TO TITLE: Product Manager

BUSINESS FUNCTION/ SUB-FUNCTION: MD Office / IT Systems

LOCATION: Manchester or Leeds

ROLE PURPOSE:

The Jira Developer is responsible for managing, configuring, and maintaining GBS's Jira Service Management (JSM) platform. This role ensures the system supports business and IT service processes efficiently, aligns with ITIL standards, and enables continuous improvement across GBS operations.

ROLE and RESPONSIBILITIES:

Configuration & Customisation:

• Design, configure, and maintain Jira Service Management workflows, fields, forms, and automation rules.
• Develop and maintain business rules, scripts, and APIs to support process automation and integration.
• Integrate Jira Service Management with other enterprise tools and systems through APIs.
• Ensure platform stability, security, and compliance with organizational policies.

Operations & Process Management:

• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Administer user accounts, roles, and permissions within JSM.
• Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management.
• Oversee and manage the incident management process within the ITSM platform.
• Manage change control processes, ensuring updates are documented, tested, and deployed with minimal disruption.
• Ensure that changes are documented, tested, and implemented with minimal disruption.
• Maintain accurate IT asset data and track hardware and software lifecycle using Jira's asset management capabilities.

Reporting & Continuous Improvement:

• Analyse data to identify trends and recommend process or system improvements.
• Provide insights and recommendations for continuous improvement.
• Ensure platform security, stability, and compliance.
• Provide user support, guidance, and training on Jira Service Management features
• Promote collaboration and knowledge sharing within the GBS support service.

ESSENTIAL SKILLS and EXPERIENCE:

• Bachelor's degree in Information Technology, Computer Science, or relevant experience in related field.
• Demonstrable experience administering or developing within JSM or other ITSM tools (e.g. ServiceNow, BMC Remedy, FreshWork) or similar.
• Strong understanding of ITIL processes and ITSM best practices.
• Strong technical skills around API's and related automation.
• Knowledge of AI Tools, Framework, governance, and ITSM best practices and industry standards.
• Excellent problem-solving skills and attention to detail.
• Strong written and verbal communication skills.
• Excellent communication skills and the ability to explain technical concepts to non-technical users.
• Effective stakeholder and solution management.

DESIRABLE SKILLS and EXPERIENCE:

• ITIL Foundation Certification, Atlassian Certified Professional, Jira Certified Developer.

WHAT WE OFFER:

• Salary dependent on experience
• 25 days annual leave, plus 8 public holiday
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more
• discounts platform, wellbeing centre and much more
• Reward and recognition programme£500 award employee referral scheme
• Discretionary annual performance bonus

\"I joined GBS in 2025 at a pivotal time in its journey towards excellence. Working to create the best learning environment for our students is a very exciting and rewarding exercise. Everyone in the organisation works together to make a huge difference to those who have not had access to higher education before\" -(Professor Peter Flew, Vice Provost).