Japanese-Speaking CX Specialist in Greece (Relocation)

Next Job Abroad; Greater London; On-site; GBP 20,000 - 31,000; Full time

Benefits offered by this job

Flight tickets

Accommodation assistance

Relocation paperwork help

Real estate guidance

Onboarding training

Career progression

Mediterranean lifestyle

Job summary

Next Job Abroad is seeking a Customer Experience Specialist to support Japanese-speaking customers across Europe. You will be the voice of global brands, handling inquiries via phone, chat, and email, and ensuring smooth experiences for users.

You will work in a multicultural environment, collaborating with teams across borders, with comprehensive relocation support and ongoing training to grow into leadership or QA roles within major global companies.

Qualifications

• Fluent in Japanese (written and spoken) at C1/C2 level.
• English knowledge at B2 level or higher to navigate systems and communicate with the team.
• EU passport or valid Greece work permit is required.
• Age 18 or older.
• Digital literacy and comfortable with standard software.
• Strong communication, listening and problem-solving skills.
• Willing to relocate to Greece in coming weeks.

Responsibilities

• Assist customers via phone, live chat, and email with inquiries about products, orders, bookings, or accounts.
• Deliver top-class service with clear, empathetic, and friendly communication.
• Troubleshoot basic technical issues and guide users through service features.
• Collaborate with international colleagues in a multicultural environment.
• Stay updated on brand features and tools with ongoing training.

Skills

Japanese fluency

English proficiency

Work eligibility

Age 18+

Digital literacy

Soft skills

Relocation readiness

Job description

Next Job Abroad is seeking a Customer Experience Specialist to support Japanese-speaking customers across Europe. You will be the voice of global brands, handling inquiries via phone, chat, and email, and ensuring smooth experiences for users.

You will work in a multicultural environment, collaborating with teams across borders, with comprehensive relocation support and ongoing training to grow into leadership or QA roles within major global companies.