Jaguar Land Rover Service Front Of House Manager

Sytner Group; Northampton; Sur place; GBP 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Enhanced Holiday Entitlement

Maternity/Paternity/Adoption Pay

Career Development

Long Service Recognition

Discounted Car Schemes

High Street Discounts

Discounted Gym Memberships

Cycle to Work

Voluntary/Community Day

Résumé du poste

Sytner Jaguar Land Rover Northampton is hiring a Service Front of House Manager to lead a talented service team, delight customers and ensure first-time right service. You will oversee service advisors and support staff within the service department and drive a full Aftersales operation.

This full-time role may include weekend shifts to maintain the highest levels of service. You should have proven leadership in the motor industry, thrive under pressure, and focus on operational excellence with

Qualifications

• Essential experience in the motor industry in a similar role.
• Ability to work in a high-pressured environment and lead a team.
• Strong leadership skills to drive the team forward and focus on customer-first service.

Responsabilités

• Oversee service advisors and support team within the service department.
• Deliver a full Aftersales service to customers and maximise profitability and sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales.
• Lead the management team to ensure efficient and professional aftersales operation.

Connaissances

Leadership

Team Management

Customer Service

Motor Industry Knowledge

Operational Excellence

Description du poste

An excellent opportunity has arisen for a Service Front of House Manager to join Sytner Jaguar Land Rover Northampton.

As a Sytner Service Front of House Manager, you will lead a fantastic team in delighting our customers and getting it right the first time. You will oversee our team of service advisors, and support team within the service department and deliver a full Aftersales service to our customers, whilst maximise profitability and the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales.

You will be an integral member of the Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About you

Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high-pressured environment and have fantastic leadership skills that can drive a team forward. You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.