Jaguar Land Rover Service Front of House

Confidential; Northampton; Presencial; GBP 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Enhanced Holiday Entitlement – 33 days

Industry-leading Maternity, Paternity,

Descripción de la vacante

Sytner Jaguar Land Rover Northampton is seeking an experienced Service Front of House Manager to lead our service advisors and support team. You will deliver a full Aftersales service to customers, maximise profitability, and ensure first-time fixes with a customer-first approach.

As part of the management team, you will strive for operational excellence, maintain leadership standards, and work within a high-pressured environment.

Formación

• Previous experience in a similar role within the motor industry is essential
• Ability to work in a high-pressured environment with strong leadership skills
• Drive operational excellence with a strategic mindset to prioritise customer service

Responsabilidades

• Lead and develop a team of service advisors and support staff within the service department
• Oversee delivery of a full Aftersales service to customers while maximizing profitability across parts, labour hours, MOT, lubricants and tyres
• Act as a key member of the management team to run an efficient, professional aftersales operation and ensure the customer is always put first

Descripción del empleo

An excellent opportunity has arisen for a Service Front of House Manager to join Sytner Jaguar Land Rover Northampton.

As a Sytner Service Front of House Manager, you will lead a fantastic team in delighting our customers and getting it right the first time. You will oversee our team of service advisors, and support team within the service department and deliver a full Aftersales service to our customers, whilst maximise profitability and the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales.

You will be an integral member of the Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About you

Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high-pressured environment and have fantastic leadership skills that can drive a team forward. You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement - 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please .

Unsure? Read on

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.