Jaguar Land Rover Service Workshop Controller

Sytner Group; West of England; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

33 days holiday

Maternity pay

Career development

Long service awards

Car schemes

Discounts

Cycle to work

Volunteer day

Job summary

Sytner Jaguar Land Rover Bristol is seeking a highly motivated Workshop Controller to drive an efficient, customer-focused workshop. You will manage a high-volume prestige operation, ensuring repairs are Fixed First Visit and upholding exceptional service standards.

Join a team within the Sytner Group, supported by industry-leading training and development, with a clear path for long-term career growth in a renowned automotive brand.

Qualifications

• Ideally you have experience in a similar role as a Workshop Controller.
• You must demonstrate ability to ensure repairs are Fixed First Visit with quality workmanship and outstanding customer service.
• You should have drive to succeed, excellent communication, and enthusiasm to work with a prestigious brand.

Responsibilities

• Run a high volume prestige workshop efficiently.
• Ensure repairs are Fixed First Visit with top quality workmanship.
• Interact with retail customers and Jaguar Land Rover breakdowns as required.

Skills

Customer service

Workshop management

Quality workmanship

Communication skills

Team leadership

Job description

Sytner Jaguar Land Rover Bristol, are looking for a highly motivated, enthusiastic Workshop Controller to support the running of an efficient and driven workshop.

Our ambition is to provide our customers with an easy and enjoyable experience every time. We achieve this through having highly skilled people supported by industry leading training and development.

As part of the Sytner Group we are a company that is committed to developing your long-term career within our business. As a Workshop Controller you will need to be skilled in all aspects of running a high volume prestige workshop that operates with over 22 productives, in addition to dealing with our retail customers, we also deal with Jaguar Land Rover Breakdowns.

About you

Ideally, you will have experience in a similar role.

You must be able to demonstrate an ability to ensure repairs are 'Fixed First Visit' in an environment that demands quality workmanship and commitment to delivering outstanding customer service. You must possess the drive to succeed, excellent communication skills, the ability to manage and a passion with enthusiasm to work with this prestigious brand.

We demand the highest of standards from our Team, and in return you can expect a good working environment, and a remuneration package designed to reward outstanding performance.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.