ITIL Process Manager

London Ambulance Service NHS Trust; City of Westminster; On-site; GBP 65,000 - 90,000; Full time

Job summary

The London Ambulance Service NHS Trust is seeking an ITIL Process Manager to lead the planning, design and implementation of the ITIL framework across the Digital & Data Directorate and all areas interacting with digital services.

You will oversee service management processes, drive continual service improvement, ensure security and performance of digital services and assets, and guide complex digital programmes and projects to protect patient safety and operational efficiency.

Responsibilities

• Lead the smooth functioning, performance, and security of the Trust's digital services, applications and digital infrastructure through adherence to formal ITIL functions and process mandates.
• Lead on key decisions related to how the Digital & Data Directorate governs and manages the day-to-day operation, emergency and critical business change and project delivery, ensuring that appropriate ITIL framework controls are in place to protect critical systems, operational efficiency and patient safety.
• ITIL Process Manager will deliver ITIL governance, optimisation and continual service improvement for the Trust's digital services and lead on delivery of highly complex digital and Service Management programmes and projects.

Job description

The London Ambulance Service (LAS) relies on highly available, reliable, sustainable and cost-effective digital services to support the delivery of urgent and emergency care.

The IT Infrastructure Library (ITIL) Process Manager is responsible for the tracking, planning, design and implementation of the ITIL Framework across the Digital & Data Directorate and all areas of the Trust where there is either contact with Digital & Data Services or a request for digital services.

The post holder will lead the smooth functioning, performance, and security of the Trust's digital services, applications and digital infrastructure through adherence to formal ITIL functions and process mandates., The role is responsible for the Service Management ITIL functional teams to deliver process and policy governance, optimisation, and continual service improvement for the Trusts' digital services. Lead the delivery of highly complex digital and Service Management programmes and projects, providing guidance and recommendations to project resource and product delivery staff on the delivery approach. Lead on key decisions related to how the Digital & Data Directorate governs and manages the day-to-day operation, emergency and critical business change and project delivery, ensuring that appropriate ITIL framework controls are in place to protect critical systems, operational efficiency and patient safety., The ITIL Process Manager, reporting to the Head of Service Management is responsible for the day-to-day management and long-term 5-year digital strategy plan improvement of all ITIL processes & functions, including:IT Asset ManagementTest & Transition ManagementChange & Release ManagementContinual Service ImprovementIT Service Management Tools

Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:

Our care - delivering outstanding emergency and urgent care whenever and wherever needed.

Our organisation - being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.

Our London - using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.