Italian Speaking Inside Sales Representative

Radwell International; Newcastle-under-Lyme; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Hybrid work

Private health insurance

Life insurance

On-site parking

Wellbeing support

Job summary

Radwell International is seeking a Bilingual Inside Sales Representative (Italian speaker) in Newcastle-under-Lyme. You will handle customer inquiries by phone, email, and other channels, driving sales and managing quotes and orders.

The role requires fluency in Italian and English, strong computer skills, and a proactive, target-driven mindset to grow inside sales. Hybrid work is available after initial training, with extensive training and a focus on development.

Qualifications

• Fluency in Italian and English.
• Strong computer proficiency.
• Proven experience in sales or customer service.
• Understanding of the Radwell International sales cycle.
• Excellent communication and interpersonal skills.
• Confident, proactive, and target-driven mindset.
• Strong organisational skills and attention to detail.
• Comfortable using CRM systems and Microsoft Office tools.

Responsibilities

• Manage sales opportunities and convert them into billable sales.
• Verify inventory and fulfill orders when stock is available.
• Inform customers of price or delivery updates for orders via phone, email, or online.
• Ensure all customer-confirmed orders are reviewed for any discrepancies.
• Ensure all non-cancellable, non-returnable orders are processed.
• Ensure all customer communications via phone and email are prompt, efficient, and consistently professional.
• Assure a high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
• Input quotes and orders into the sales system, ensuring accuracy in delivery, payment terms, and key details.
• Actively pursue new business opportunities through outbound calls and other outreach efforts.

Skills

Italian language

English language

CRM systems

Microsoft Office

Education

Relevant degree

Job description

Bilingual Inside Sales Representative – Italian Speaker – Newcastle-under-Lyme, UK

Category: Sales

Job Location: Newcastle Under Lyme, STS, GB

Position Type: Full-Time/Regular

The Opportunity

Are you looking to advance your career within Inside Sales? If so, we are currently recruiting for Bilingual Inside Sales Representative to make an impact on our growing Inside Sales team!

Benefits

Radwell is committed to rewarding and investing in our people, and we believe this must be reflected in our salaries and benefits. As our Bilingual Inside Sales Representative, you can expect:

• A starting salary of £27,500.00 per annum
• Performance based commission
• Hybrid working (after initial training)
• Private Health/Medical Insurance
• Life Insurance/Death in Service Insurance
• Access to our benefits portal with a wide range of offerings from high street to local discounts!
• A company passionate about wellbeing: 24/7 free EAP helpline and access to trained Mental Health First Aiders.
• Free tea and coffee
• Free on-site parking
• Celebration of National Engagement Days such as Employee Appreciation Day and a company passionate about supporting charitable and community work.

As Bilingual Inside Sales Representative, you will gain invaluable insight and experience within a hard-working Inside Sales team who have a demonstrable daily impact on a growing organisation. Radwell is committed to providing our employees with learning opportunities, both inhouse and externally, so you can make the most of your role and actively contribute to the success of our business. If getting stuck in with a role that can afford you plentiful growth and development opportunities, this role could very well be the one you have been waiting for.

The Role

As Bilingual Inside Sales Representatives, You Will Participate In All Aspects Of Customer Service And Sales. Working In a Proactive And Professional Manner, You Will Respond To Customer Inquiries To Radwell By Phone, Email Or Through Other Means. In Addition, You Will

• Manage sales opportunities and convert them into billable sales.
• Verify inventory and fulfill orders when stock is available.
• Inform customers of price or delivery updates for orders via phone, email, or online.
• Ensure all customer-confirmed orders are reviewed for any discrepancies.
• Ensure all non-cancellable, non-returnable orders are processed
• Ensure all customer communications via phone and email are prompt, efficient, and consistently professional.
• Assure a high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
• Input quotes and orders into the sales system, ensuring accuracy in delivery, payment terms, and key details.
• Actively pursue new business opportunities through outbound calls and other outreach efforts.

About You

With strong computer skills and great customer service, the in-depth training you receive from us will be bolstered by your own knowledge and experience. Furthermore, you will have:

• Fluency in Italian and English
• Strong computer proficiency
• Proven experience in sales or customer service
• Understanding of the sales cycle; ability to understand the Radwell International sales cycle
• Excellent communication and interpersonal skills
• Confident, proactive, and target-driven mindset
• Strong organisational skills and attention to detail
• Comfortable using CRM systems and Microsoft Office tools
• Relevant degree (Desirable)

About Radwell

As the world's leading provider of spare parts and repair solutions in industrial electronics, robotics, and automation, Radwell has been supporting our customers in maintaining their systems for more than 40 years. Thanks to our constantly growing stock of currently more than 35+ million parts globally, and decades of cooperation with well-known manufacturers, our customers benefit from comprehensive solutions and fast response times. With an international footprint, and headquarters in New Jersey, USA, our people work collaboratively across borders. To ensure we all thrive at Radwell, we constantly invest in our people and provide a safe, happy and rewarding workplace for each and every person.

Join Our Diverse Team

Radwell International is an equal-opportunity employer and welcomes applications from candidates of all backgrounds. We believe that a diverse workforce is essential to our success and invite individuals who share our commitment to diversity and inclusion to join us in our mission to deliver innovative solutions and exceptional service to our customers worldwide.

Inclusion is at the heart of everything we do at Radwell International. Come be a part of our diverse and dynamic team!