IT VIP Service Delivery Manager

JR United Kingdom; Slough; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company is seeking a highly professional IT VIP Support Service Delivery Manager to provide exceptional End User Computing support to VIP users. This role involves managing IT support for top executives, ensuring seamless service delivery, and requiring a hands-on approach at the London Head Office. Candidates should have a strong technical background and excellent communication skills, along with a commitment to delivering outstanding support in a fast-paced environment.

Qualifications

• Proven VIP or Executive IT support experience.
• Strong technical knowledge across multiple platforms.
• Excellent communication skills and customer-first mindset.

Responsibilities

• Provide high-level IT support to VIP users including C-level executives.
• Manage all End User Computing (EUC) devices effectively.
• Ensure optimal operation of meeting room technologies and critical applications.

Skills

Technical knowledge of Windows

Technical knowledge of macOS

Microsoft 365 proficiency

Conferencing tools

Problem-solving skills

Interpersonal skills

Attention to detail

Tools

ServiceNow

Job description

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Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role, requiring a proactive, hands-on approach to ensure seamless IT service delivery and user satisfaction at the highest level.

You will be the primary point of contact for all IT-related needs of VIP users, ensuring their hardware, software, meeting room technology, and critical applications are always functioning optimally. While this role is focused on a single office, you will work closely with the wider UK IT Operations Team to align with broader IT strategies and standards.

Key Responsibilities:

• Deliver white-glove, face-to-face IT support to VIP users, including C-level executives and senior stakeholders.
• Manage and maintain all EUC devices, including laptops, desktops, mobile devices, and peripherals.
• Proactively prepare and support meeting rooms, ensuring AV equipment, conferencing tools, and connectivity are fully operational.
• Provide hands-on support for critical business applications and ensure rapid resolution of incidents and service requests.
• Act as the liaison between VIP users and the wider IT Operations Team, escalating and coordinating support as needed.
• Maintain detailed documentation of user setups, preferences, and support history.
• Monitor and manage IT assets, ensuring timely upgrades, replacements, and compliance with security policies.
• Identify opportunities to improve the VIP support experience and implement best practices.
• Participate in IT projects and initiatives that impact the London office or VIP user base.

Required Skills & Experience:

• Proven experience in a VIP or Executive IT Support role within a corporate environment.
• Strong technical knowledge of Windows, macOS, Microsoft 365, conferencing tools (e.g., Teams, Zoom), and mobile device management.
• Experience with meeting room technologies (AV Systems, Smart Boards, Video Conferencing setups).
• Excellent interpersonal and communication skills, with a customer-first mindset.
• Ability to work independently, manage priorities, and remain calm under pressure.
• Strong problem-solving skills and attention to detail.
• Familiarity with ITIL practices and service management tools (e.g., ServiceNow) is a plus.

Working Conditions:

• On-site presence required 5 days a week atthe London Head Office.
• Occasional out-of-hours support may be required for critical meetings or events.
• Collaborative environment with regular interaction with the UK IT Operations Team.