IT Vendor & Supplier Relationship Manager

Cromwell Banks; Greater London; Hybrid; GBP 90,000 - 115,000; Full time

Job summary

Cromwell Banks in London is seeking an experienced IT Vendor & Supplier Relationship Manager to oversee a portfolio of strategic technology suppliers across SaaS, cloud, MSP and software services.

You will establish governance, drive supplier performance, and align contracts with the firm's technology roadmap while collaborating with Technology, Procurement, Legal and Risk.

A hands-on role for shaping commercial value and governance for AI-enabled technologies and GenAI supplier engagements.

Qualifications

• Strong experience in IT Vendor Management and supplier governance.
• Experience with SaaS, cloud, MSP and enterprise software.
• Proven ability to manage renewals, negotiations and performance reviews.

Responsibilities

• Own and develop relationships with strategic technology suppliers across SaaS, cloud, MSP and software services.
• Establish and manage effective supplier governance including QBRs, KPIs, SLAs, scorecards and performance reviews.
• Manage the commercial lifecycle including contracts, renewals, negotiations, pricing and supplier performance.
• Improve visibility of the supplier and contract estate, identifying opportunities for rationalisation and value.
• Work closely with Technology, Product, Architecture, Procurement, Finance, Legal and Risk.
• Build strong relationships with senior business stakeholders and communicate complex issues clearly.
• Support AI-enabled supplier engagements and governance.

Skills

IT Vendor Management

Supplier Relationship Management

IT Commercial Management

SaaS & Cloud

AI Governance

Job description

London | Hybrid – 2 days per week in the office

We are recruiting an experienced IT Vendor & Supplier Relationship Manager for a leading international law firm.

This is a hands-on role with responsibility for managing a portfolio of strategic technology suppliers across SaaS, cloud, managed services, software and emerging AI technologies.

The successful candidate will help bring greater structure and visibility to the firm's technology supplier estate, ensuring suppliers are commercially effective, appropriately governed and aligned with the wider technology roadmap.

Key Responsibilities

• Own and develop relationships with strategic technology suppliers across SaaS, cloud, MSP and software services.
• Establish and manage effective supplier governance including QBRs, KPIs, SLAs, scorecards and performance reviews.
• Manage the commercial lifecycle including contracts, renewals, negotiations, pricing and supplier performance.
• Improve visibility of the supplier and contract estate, identifying opportunities for rationalisation, consolidation and improved commercial value.
• Work closely with Technology, Product, Architecture, Procurement, Finance, Legal and Risk.
• Manage supplier issues, escalations and improvement plans.
• Ensure key suppliers and contracts support the firm's longer-term technology strategy.
• Support the firm's growing adoption of AI-enabled and GenAI technologies, helping ensure appropriate commercial, contractual and governance arrangements are in place.
• Build strong relationships with senior business stakeholders and communicate complex technology and commercial issues clearly.

What We're Looking For

• Strong experience in IT Vendor Management, Technology Supplier Relationship Management or IT Commercial Management.
• Experience managing technology suppliers across areas such as SaaS, cloud, managed services and enterprise software.
• Strong knowledge of supplier governance, QBRs, KPIs, SLAs and performance management.
• Experience of contract renewals, commercial negotiations and supplier rationalisation.
• Comfortable working in a complex, regulated or professional-services environment.
• Strong senior stakeholder management and communication skills.
• Exposure to AI/GenAI suppliers, AI-enabled SaaS, AI contracting or AI governance would be highly advantageous but does not need to be highly specialist.
• Experience improving or establishing supplier-management processes in a developing environment would be particularly valuable.

This is an opportunity to take genuine ownership of strategic technology supplier relationships within an international organisation and help shape a more mature, commercially focused approach to technology supplier management.