IT User Services lead (IAM)

TN United Kingdom; Darlington; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

Join a forward-thinking company as an IT User Services Lead (IAM) and take charge of a talented team dedicated to IT security and user access management. This role offers the chance to drive compliance, enhance processes, and foster continuous improvement in a collaborative environment. With a competitive salary and a range of outstanding benefits, including generous annual leave and wellbeing services, this is an exciting opportunity to make a significant impact in a dynamic industry. If you're passionate about service excellence and innovation, we want to hear from you!

Benefits

24 days annual leave

Generous pension contributions

Free life assurance

Wellbeing services

Employee vehicle-leasing schemes

Financial wellbeing app

Discounts at top retailers

Qualifications

• Proven expertise in Identity and Access Management and IT Service Desk.
• Demonstrated ability to lead and motivate technical teams.

Responsibilities

• Oversee and manage a high-performing IAM team across multiple sites.
• Drive compliance with Group IT Governance and enhance IAM processes.

Skills

Identity and Access Management

IT Service Desk

Team Leadership

ITIL-aligned Service Delivery

Communication Skills

Problem-Solving

Collaboration

Coaching and Mentoring

Job description

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Location: Office based with hybrid working in either Darlington, Huddersfield, or Peterlee

Hours: Full-time, 37.5 hours per week (Monday to Friday)

Salary: From £30,000 up to £35,000 (Dependent on experience)

Are you ready to lead a talented team at the forefront of IT security and user access management?

We’re seeking a dedicated IT User Services Lead (IAM) to join our Group IT team. If you're passionate about driving service excellence, embracing innovation, and ensuring compliance, this is the ideal role for you!

As the IT User Services Lead (IAM), you will:

• Oversee and directly manage a small, high-performing IAM team, collaborating across multiple sites.
• Drive compliance with Group IT Governance, Risk, and Compliance policies while processing user access requests.
• Perform annual and quarterly access reviews and ensure all IAM processes meet obligations.
• Identify opportunities to improve IAM processes, with a focus on automation and maturity.
• Foster continuous improvement and enhance the team’s efficiency and customer satisfaction.
• Provide coaching, training, and one-on-one development to team members.

Join ZIGUP as an IT User Services Lead (IAM) and enjoy some outstanding benefits …

Of course, there’s a great basic salary, but that’s just the beginning. Our most popular benefits include:

• Annual leave: 24 days, rising to 26 with length of service. Public holidays apply, plus an extra day off for your birthday!
• Pension: Generous employer contributions of 5%.
• Financial Benefits: Free life assurance, a save-as-you-earn scheme, colleague referral scheme (£1 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
• Wellbeing & Lifestyle Services: Access to our colleague assistance programme, 24/7 GP service, mental health support, physiotherapy, cycle to work scheme, eye care vouchers, Health Cash Plan, Dental Plan, and Travel Insurance.
• Motoring Benefits: Employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
• Wagestream: A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice, and offers discounts on shopping.

About you:

• Experience: Demonstrated expertise in Identity and Access Management, IT Service Desk, or End User Support, including team leadership.
• Leadership: Ability to motivate and develop a technical team in a fast-paced environment.
• Technical Skills: Experience in ITIL-aligned service delivery and implementing new processes.
• Communication: Excellent written and verbal skills, with attention to detail.
• Problem-Solving: Proactive approach to challenges and customer requests.
• Collaboration: Team player who values working collaboratively and building strong relationships.
• Coaching: Proven mentoring and coaching experience.

About us:

ZIGUP is a leading provider of integrated mobility solutions, trusted by UK insurance and leasing companies, fleet operators, OEMs, and blue-chip corporations. We offer vehicle rental, fleet management, accident management, vehicle repairs, and maintenance services.

Our Purpose? Keeping customers moving, smarter.

We are: agile, experts, imaginative, reliable.