IT Transition Support Specialist

Pension Insurance Corporation plc; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in financial services seeks an IT Transition Support Specialist to ensure smooth transitions of IT services into production. You'll collaborate with various teams to manage demand and change processes, leveraging your skills in service transition and stakeholder communication. The role offers a competitive salary and numerous benefits, including flexible working arrangements and support for professional development.

Benefits

28 days' annual leave plus bank holidays

Pension scheme

Insurance options

Performance bonus

Flexible working arrangements

Dress for your day policy

Cycle to Work scheme

Fruit and snacks provided

Company events

Qualifications

• Experience in Service Transition and/or Change Enablement.
• Intermediate knowledge of data networks, desktops, servers, and storage devices.
• Understanding of software development and release lifecycle.

Responsibilities

• Ensure smooth transition of IT services into production.
• Assess IT changes to identify and mitigate risks.
• Manage the Demand Management process for IT services.

Skills

Service Transition

Change Enablement

Communication

Analytical Skills

Education

ITIL Foundation (v4) certification

Tools

Oracle SQL

Active Directory

Azure

Job description

Role Purpose

PIC is seeking an IT Transition Support Specialist to ensure that new or modified IT services are smoothly and efficiently moved from a non-production environment into production. You will work closely with the Strategic Transformation Office, Enterprise Architecture, and the Citizen Development community across the business.

Key Responsibilities

1. Service Transition: Ensure that new IT Services are smoothly transitioned into Production, with support processes, procedures, and ownership clearly understood and accepted.
2. Change Enablement: Ensure that IT Changes are thoroughly assessed, especially to identify and mitigate technical and business risks.
3. Demand Management: Manage the Demand Management process for IT services, guiding requests from initial contact to implementation, acting as a liaison between requestors and IT teams.
4. Configuration Management: Ensure all IT assets and services are accurately recorded, inter-dependencies mapped, and records kept up to date. Configuration Management provides reliable data to support other processes.

Requirements

Technical

• Experience in Service Transition and/or Change Enablement.
• Intermediate knowledge of data networks, laptops/desktops (hardware and OS), servers (hardware and OS), VMs, storage devices, Oracle SQL servers and databases, Active Directory, Azure.
• Understanding of the software development and release lifecycle.
• ITIL Foundation (v4) certification.

Personal

• Ability to enforce governance of Service Transition & Change Enablement policies confidently.
• Excellent communication skills for engaging with diverse stakeholders.
• Attention to detail in documentation and data entry.
• Ability to explain technical details in plain English.
• Strong analytical skills.
• A proactive problem-solving attitude.

Benefits

• 28 days' annual leave plus bank holidays.
• Pension scheme.
• Insurance options including Travel, Private Medical, Critical Illness, Life Assurance, and Income Protection.
• Save As You Earn (SAYE) scheme.
• Performance bonus.
• Flexible working arrangements.
• Dress for your day policy.
• Cycle to Work scheme.
• Fruit and snacks provided.
• Company events and more.