IT Trainer

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 32,000 - 42,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an IT Trainer to join the Digital and Technology Services Directorate. You will design, deliver and evaluate IT training for new and existing systems across multiple delivery modes, including large classrooms, small groups and virtual sessions.

You will also support end users remotely or on-site in offices, wards, theatres and clinics, developing courses and training materials to meet evolving systems.

Qualifications

• Educated to degree level or equivalent experience, preferably in an IT or Education related subject
• English Language GCSE grade 4 or above
• Teaching qualification, e.g. Certificate of Education

Responsibilities

• To support the IT Training Manager in designing, delivering and evaluating IT training in formal and informal environments, to both individuals and large groups of staff including virtual delivery
• Deliver training sessions on clinical and non-clinical systems including Microsoft 365, this may be via a traditional classroom/lecture theatre setting or via remote/virtual sessions
• Develop training courses in conjunction with project teams as new systems are introduced or current systems are upgraded
• Develop training and support materials using a variety of media including videos, handouts, e-learning materials

Skills

Advanced IT skills

Initiative

Communication

Interpersonal skills

Organisation

Analytical skills

Negotiation

Education

Degree level

English GCSE

Teaching qualification

Tools

Cerner Millennium

TPP SystmOne

PowerChart

Job description

The Newcastle upon Tyne Hospitals NHS Foundation Trust

IT Trainer

The closing date is 19 November 2026

Do you enjoy helping to develop and improve people's skills and knowledge within IT?

Do you have a passion for working with a diverse and unique workforce?Are you enthusiastic in imparting your knowledge using wide variety of technologies?

If so, an opportunity has arisen for an IT Trainers to join our successful and established IT Training team based within the Digital and Technology Services Directorate.

As an IT Trainer you will deliver training for new and existing IT systems using multiple methods of delivery from large lecture theatres to individual sessions to virtual delivery.

Alongside delivering training you will support end users remotely or in their place of work which can include offices, wards, theatres, clinics to name but a few.

Main duties of the job

• Deliver training sessions on clinical and non-clinical systems including Microsoft 365, this may be via a traditional classroom/lecture theatre setting or via remote/virtual sessions
• Develop new training courses in conjunction with the project teams as new systems are introduced or current systems are upgraded
• Provide support to staff either in person or remotely
• Develop training and support materials using a variety of different media including videos, handouts, e-learning materials

We are looking for a highly driven candidate with excellent communication and interpersonal skills with a high level of classroom delivery experience.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst to innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Job responsibilities

To support the IT Training Manager in designing, delivering and evaluating IT training in formal and informal environments, to both individuals and large groups of staff including virtual delivery.

Person Specification

KNOWLEDGE

• Understanding of NHS including recent reforms

SKILLS

• Advanced IT skill sets, e.g. Microsoft Office Specialist or working towards
• Ability to use initiative and work flexibly without direct supervision
• Able to converse fluently, logically and confidently with a wide range of levels of staff
• Excellent interpersonal skills
• Effective organisation and communication skills, combined with ability to work to deadlines under pressure
• Analytical skills including the ability to handle numerical data and statistics
• Negotiating and problem-solving skills

EXPERIENCE

• Successful track record in contributing to the delivery of complex programmes of technology-based change leading to realisation of benefits, ideally in an NHS environment
• Proven experience as a Trainer in a face-to-face classroom environment
• Experience of designing technical course materials
• Experience of Cerner Millennium applications (PM office, Scheduling Appointment Book, PowerChart, FirstNet) or Specialist Cerner applications qualification)
• Experience of TPP SystmOne

QUALIFICATIONS

• Educated to degree level or equivalent experience, preferably in an IT or Education related subject
• English Language GCSE grade 4 or above
• Teaching qualification, e.g. Certificate of Education

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The Newcastle upon Tyne Hospitals NHS Foundation Trust