IT Trainer

NHS; Newcastle upon Tyne; On-site; GBP 32,000 - 39,000; Full time

Job summary

Newcastle Hospitals NHS Foundation Trust is seeking an IT Trainer to join our Digital and Technology Services Directorate. You will deliver training for new and existing IT systems, including Microsoft 365, to a diverse workforce across hospital sites.

The role involves creating and delivering courses, supporting staff in person or remotely, and developing training materials using videos, handouts and e-learning. A degree and teaching qualification are required.

Qualifications

• Educated to degree level or equivalent experience, preferably in IT or education.
• English language GCSE grade 4 or above.
• Teaching qualification or Certificate of Education.
• Experience designing technical course materials.

Responsibilities

• Deliver training sessions on clinical and non-clinical systems including Microsoft 365.
• Develop new training courses with project teams as systems are introduced or upgraded.
• Provide support to staff in person or remotely.
• Develop training materials using videos, handouts and e-learning resources.

Skills

Advanced IT skills

Office Specialist

Communication skills

Interpersonal skills

Organisational skills

Analytical skills

Problem solving

Education

Bachelor's degree or equivalent

English GCSE grade 4 or above

Teaching qualification

Tools

Cerner Millennium

SystmOne

Job description

Main area 317 IT - Business Solutions Grade Band 5 Contract Fixed term: 9 months (until 01 August 2027) Hours Full time - 37.5 hours per week Job ref 317-2026-36-017-A

Site Regent Point Town 317 Regent Point Salary £32,073 - £39,043 per annum Salary period Yearly Closing 19/11/2026 23:59 Interview date 27/11/2026

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.

With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, w e’re in the top five providers of specialised health services in the country.

As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job overview

Do you enjoy helping to develop and improve people’s skills and knowledge within IT?

Do you have a passion for working with a diverse and unique workforce?
Are you enthusiastic in imparting your knowledge using wide variety of technologies?

If so, an opportunity has arisen for an IT Trainers to join our successful and established IT Training team based within the Digital and Technology Services Directorate.

As an IT Trainer you will deliver training for new and existing IT systems using multiple methods of delivery from large lecture theatres to individual sessions to virtual delivery.

Alongside delivering training you will support end users remotely or in their place of work which can include offices, wards, theatres, clinics to name but a few.

• Interview Date Friday 27 November 2026

Main duties of the job

• Deliver training sessions on clinical and non-clinical systems including Microsoft 365, this may be via a traditional classroom/lecture theatre setting or via remote/virtual sessions
• Develop new training courses in conjunction with the project teams as new systems are introduced or current systems are upgraded
• Provide support to staff either in person or remotely
• Develop training and support materials using a variety of different media including videos, handouts, e-learning materials

We are looking for a highly driven candidate with excellent communication and interpersonal skills with a high level of classroom delivery experience.

Working for our organisation

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Northern Centre for Cancer Care, North Cumbria

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Detailed job description and main responsibilities

To support the IT Training Manager in designing, delivering and evaluating IT training in formal and informal environments, to both individuals and large groups of staff including virtual delivery.

Person specification

KNOWLEDGE

• Understanding of NHS including recent reforms

SKILLS

• Advanced IT skill sets, e.g. Microsoft Office Specialist or working towards
• Ability to use initiative and work flexibly without direct supervision
• Able to converse fluently, logically and confidently with a wide range of levels of staff
• Excellent interpersonal skills
• Effective organisation and communication skills, combined with ability to work to deadlines under pressure
• Analytical skills including the ability to handle numerical data and statistics
• Negotiating and problem-solving skills

EXPERIENCE

• Successful track record in contributing to the delivery of complex programmes of technology-based change leading to realisation of benefits, ideally in an NHS environment
• Proven experience as a Trainer in a face-to-face classroom environment
• Experience of designing technical course materials
• Experience of Cerner Millennium applications (PM office, Scheduling Appointment Book, PowerChart, FirstNet) or Specialist Cerner applications qualification)
• Experience of TPP SystmOne

QUALIFICATIONS

• Educated to degree level or equivalent experience, preferably in an IT or Education related subject
• English Language GCSE grade 4 or above
• Teaching qualification, e.g. Certificate of Education

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

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