IT Third Line Support Technician

Blick Rothenberg; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Blick Rothenberg is seeking an IT Third Line Support Technician to join their internal BAU support team. This role involves providing advanced support for IT infrastructures, ensuring high performance, and collaborating with lower level support teams. The firm offers a competitive salary, study support, and opportunities for professional growth within a dynamic and inclusive work environment.

Benefits

Competitive salary

Study support

Flexible working arrangements

Extensive learning and development opportunities

Employee referral bonus

25 days annual leave + bank holidays

Pension plan

Life assurance

Career coaching

Social events

Qualifications

• Experience in providing advanced technical support.
• Ability to handle complex IT incidents.
• Willingness to collaborate with 1st and 2nd line support.

Responsibilities

• Provide advanced technical support for IT infrastructure and services.
• Handle escalated complex incidents and requests.
• Assist with upgrades to internal systems as needed.

Skills

Advanced technical support

IT infrastructure

Performance and security management

Team collaboration

Adaptability to new technologies

Job description

Join to apply for the IT Third Line Support Technician role at Blick Rothenberg

Join to apply for the IT Third Line Support Technician role at Blick Rothenberg

About Us

Competitive Salary + Study Support + Benefits

Are you looking to develop your career within a nurturing environment where you can flourish? Do you want to join an award-winning firm that strives for excellence and success for our clients, our people and our business?

Blick Rothenberg

Blick Rothenberg are a leading tax, accountancy and business advisory firm founded on personal integrity and technical expertise. Our teams work seamlessly to provide advice throughout the life cycle of our clients. Our partner-led approach ensures that our clients receive an excellent service from a team of high-quality people who combine technical expertise with personal integrity. Our ethos is reflected in the way that we work with our clients, taking the time to understand their business and invest in the relationship to ensure that we can provide the best advice possible. We want success for our people, our clients and for our business.

About Us

Competitive Salary + Study Support + Benefits

Are you looking to develop your career within a nurturing environment where you can flourish? Do you want to join an award-winning firm that strives for excellence and success for our clients, our people and our business?

Blick Rothenberg

Blick Rothenberg are a leading tax, accountancy and business advisory firm founded on personal integrity and technical expertise. Our teams work seamlessly to provide advice throughout the life cycle of our clients. Our partner-led approach ensures that our clients receive an excellent service from a team of high-quality people who combine technical expertise with personal integrity. Our ethos is reflected in the way that we work with our clients, taking the time to understand their business and invest in the relationship to ensure that we can provide the best advice possible. We want success for our people, our clients and for our business.

In order to help preserve this winning formula, to bring it to life with our new joiners and to explain it to our clients, we have articulated our approach through the values of Collaboration, Authenticity Respect and being Dynamic. You can read more about our values here.

Blick Rothenberg is committed to improving the diversity of its workforce across all levels by building a culture that’s genuinely inclusive, a culture where everyone can fulfil their potential and can be themselves.

We seek to attract smart talented people from the widest talent pool as well as those that reflect the diversity of the communities we live and work in.

BR supports flexible working (BRighter working) which aims to allow you to balance your life with the needs of colleagues and the high expectations of our clients.

You can find out more about our approach to Inclusion and Diversity here – Inclusion & Diversity – Blick Rothenberg.

What we offer

We offer a nurturing and collaborative working culture that is caring and protecting of our people, within an environment where they can learn and flourish. In addition to a competitive remuneration package, we offer a range of flexible benefits and flexible hours of work. We have clearly defined career pathways which empower you to manage your own development. We have a number of colleague-led collaborative working groups which help shape our strategy.

The role

We are looking for someone to Join our internal BAU support team as a 3rd line support technician. we are looking to find someone to provide advanced technical support for IT infrastructure, systems, and services, ensuring high availability, performance, and security. This role handles complex incidents and requests escalated from 1st and 2nd line support, supports project delivery which would be handed down from the Service Delivery Manager and Service desk manager.

You will also be required to be a part of upgrades to internal systems when they available to either implement or be available for support if required.

The Candidate should be able to show they have the skills and experience as outlined in the job spec, aswell as the ability to be able to work as part of a team and help out 1st line and 2nd line even if its outside their role.

A note from the Hiring Manager

I think this would be an amazing team to join. Several team members have been here for many years, and I believe they’ve stayed because of the strong team dynamics and the way we work together.

The technology within the firm is constantly evolving, so I’d expect the successful candidate to be eager to learn and able to pick up new technical knowledge quickly.

Azets

Blick Rothenberg are a part of Azets, an award-winning firm of Accountants and Business Advisors operating across the UK, Nordics and the USA. Azets are a family of over 6,500 employees and have seen dramatic growth in recent years which has made us the 9th largest accountancy firm in the UK. This allows Blick Rothenberg to continue to deliver the high quality, partner-led service, but with greater resource that being part of a larger business provides.

What's in it for you?

Coming up with a strict set of rules that work for every team and individual in a business as diverse as ours isn’t possible. Instead, we have BRighter Working, a framework to find ways of working that give us individually and collectively a great experience, while continuing to provide the highest quality service to our clients when and where they need us. This is inclusive of:

• Hybrid working– where teams are working together in multiple locations i.e. a BR office, a client site, their home or somewhere else
• Synchronous/Asynchronous working– using the office or technology to work together at the same time / using technology and different ways of working to work at different times to colleagues.
• Smarter working– finding simpler, more efficient ways of delivering services to clients and working together as a BR team. These can be tech-enabled but may also be simple changes to our processes
• Flexible working– a temporary or permanent change to someone’s terms and conditions which fixes a working pattern different to the standard contract
  
  

Pension – Looking after your future self when it’s time to step back and relax.

25 days annual leave + bank holidays – Time to focus on what’s important to you.

Permanent Health Insurance – Financial protection in the event of illness or injury.

Life Assurance – 4 x times salary, our family is important to us, and so is yours.

Employee Referral Bonus – We’re always looking for talented individuals to join our family.

Employee Benefits Portal – Cashback and vouchers on everyday purchases.

Extensive Learning & Development Opportunities – Continuous development and support not only for your professional qualifications but also for your personal goals and aspirations, so we can grow together.

Opportunity to attend social events – Time to stop, pause and have fun.

Career Coaching – Better never stops. Sharing our time to make the best use of yours.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Accounting

Referrals increase your chances of interviewing at Blick Rothenberg by 2x

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